Telecom Specialist I

Astreya China; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Astreya China is seeking an entry-level NOC Engineer (L1) to monitor networks, servers, and cloud resources around the clock. You will perform real-time alert triage, initial diagnostics, and incident logging, escalating unresolved issues to higher tiers to maintain system availability and SLA adherence.

The role requires familiarity with common monitoring tools, basic troubleshooting in Linux/Windows, and strong English communication. 0–2 years experience encouraged.

Qualifications

• Bachelor’s degree in CS, IT, E&TC, or equivalent diploma.
• 0–2 years of NOC/IT support or helpdesk experience.
• CCNA, CompTIA Network+ or ITIL v4 are preferred.
• Strong English communication for cross‑functional collaboration.
• Willingness to work 24/7 shifts and weekends.

Responsibilities

• Monitor enterprise network, servers, and cloud infrastructure in real time.
• Triage incidents, log tickets, and escalate to L2/L3 when needed.
• Run basic runbooks: reboots, interface resets, log space cleanup.
• Document handover logs and SOP updates.
• Communicate outages to stakeholders within SLA timelines.

Skills

Networking fundamentals

Linux/Windows basics

Communication

24/7 shift readiness

Incident triage

Education

Bachelors in CS/IT/ET or equivalent

Tools

Nagios

Zabbix

SolarWinds

Datadog

PRTG

tcpdump

nslookup

traceroute

netstat

Job description

NOC Engineer – (L1)

Network Operations Center (NOC) • Entry Level (0-2 years) • 24/7 Operations

Role Overview

The L1 NOC Engineer acts as the first line of defense for monitoring critical network, server, and cloud infrastructure. This role is responsible for real-time alert triage, initial diagnostic troubleshooting, incident logging, and escalating unresolved issues to higher-tier engineering teams to ensure system availability and strict SLA adherence.

Key Responsibilities

• Continuous Monitoring: Supervise enterprise network infrastructure, servers, applications, and links via monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Datadog, PRTG).
• Incident Triage & Management: Acknowledge alerts, perform initial analysis, create detailed incident tickets in platforms like ServiceNow or Jira, and assign proper priority levels.
• Basic Troubleshooting: Execute standard runbooks to resolve Tier-1 issues, such as device reboots, interface resets, ISP link flaps, disk space cleanups, and service re‑starts.
• Escalation & Communication: Escalate unresolved incidents to L2/L3 engineers, vendor support (e.g., ISPs, hardware vendors), or internal stakeholders within defined SLA timelines.
• Documentation & Reporting: Maintain accurate shift handover logs, document recurring issues, and update Standard Operating Procedures (SOPs).

Required Skills & Qualifications

• Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
• Operating Systems: Basic command‑line troubleshooting skills in Linux/Unix and Windows Server environments.
• Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.
• Communication: Clear verbal and written English communication for cross‑functional collaboration and stakeholder notifications during outages.
• Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
• Education: Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
• Experience: 0–2 years of experience in a Network Operations Center, technical support, or IT helpdesk environment.
• Certifications (Preferred): Cisco CCNA, CompTIA Network+, CompTIA Security+, or ITIL v4 Foundation.

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks, which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.