Atlassian Administrator

Deloitte Shared Services India; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Deloitte Shared Services India is seeking an experienced Atlassian Administrator + PMO specialist in Bengaluru. You will administer Jira Cloud and Confluence, build dashboards, and align usage with delivery and governance requirements for multiple projects in financial services.

Ideal candidates have 7–8 years total experience with at least 5 years in Atlassian tools, familiarity with RAID, project planning, and governance forums, and a proven ability to partner with senior stakeholders to drive

Qualifications

• 7-8 years of overall experience in IT/Projects.
• Minimum 5 years dedicated to Atlassian products.
• Hands-on Atlassian admin experience with Jira Cloud mandatory.
• Strong knowledge of Confluence administration.
• Experience in financial services/banking environments.

Responsibilities

• Administer, configure, and support Jira Cloud across projects and user groups.
• Configure Jira projects, workflows, screens, fields, and dashboards.
• Administer Confluence spaces, permissions, and templates; integrate with Jira.
• Develop Jira dashboards and management reporting for status, milestones, risks, and delivery metrics.
• Manage user access, roles, and platform governance.

Skills

Jira Cloud

Confluence

RAID management

PMO governance

Stakeholder management

Reporting dashboards

Project governance

Jira workflows

JavaScript/Automation (if any)

Tools

Jira Cloud

Confluence

Job description

Job Description: Atlassian Administrator + PMO

Experience: 7 - 8 years
Role: Atlassian Administrator / PMO Specialist
Industry: Financial Services / Banking
Primary Tools: Jira Cloud, Confluence

Role Overview

We are looking for an experienced Atlassian Administrator + PMO professional with strong hands-on expertise in Jira Cloud and Confluence, combined with practical experience in project governance, planning, RAID management, management reporting, and governance forums.

The ideal candidate will bring 7 - 8 years of overall experience, including a minimum of 5 years dedicated to Atlassian products, and should have prior exposure to Financial Services / Banking environments.

Key Responsibilities

Atlassian Administration

• Administer, configure, and support Jira Cloud across projects and user groups.
• Configure and maintain Jira projects, workflows, issue types, screens, fields, permissions, notification schemes, dashboards, filters, and reporting.
• Administer and maintain Confluence, including spaces, permissions, page structures, templates, and integration with Jira.
• Support project teams in establishing effective Jira and Confluence usage aligned to delivery and governance requirements.
• Develop and maintain Jira dashboards and management reporting covering project status, milestones, risks, issues, dependencies, and delivery metrics.
• Manage user access, roles, permission structures, and general platform governance.
• Troubleshoot Jira/Confluence configuration and access issues and coordinate resolution where required.
• Drive standardisation and adoption of Atlassian tools across project and PMO teams.

PMO & Governance

• Manage and maintain RAID logs, including Risks, Assumptions, Issues, and Dependencies.
• Support integrated project planning, milestone tracking, deliverable tracking, and dependency management.
• Prepare weekly/monthly project status reports, management dashboards, and governance packs.
• Coordinate and support SteerCo, OpCo, and other governance meetings, including:
• Agenda preparation
• Governance packs
• Meeting coordination
• Minutes and decisions
• Action tracking and follow-ups
• Monitor key project milestones, risks, issues, dependencies, and actions, escalating exceptions appropriately.
• Establish and maintain PMO governance standards, templates, reporting cadence, and project documentation.
• Work closely with project/programme managers and business stakeholders to maintain accurate delivery information.
• Leverage Jira and Confluence as core PMO enablers, reducing manual reporting and creating consistent project governance.

Mandatory Skills & Experience

• 78 years of relevant professional experience.
• Minimum 5-6 years of hands-on Atlassian experience.
• Strong hands-on administration experience with Jira Cloud is mandatory.
• Experience limited to Jira Data Center/Server without Jira Cloud exposure will not be sufficient.
• Strong working knowledge of Confluence.
• Demonstrable experience configuring Jira workflows, permissions, dashboards, filters, custom fields, and reporting.
• Practical PMO experience covering:
• RAID management
• Project/programme planning
• Management reporting
• Governance
• SteerCo / OpCo support
• Action and decision tracking
• Milestone and dependency management
• Strong stakeholder management and communication skills.
• Experience working within Financial Services / Banking environments.

Preferred Experience

• Experience supporting large-scale banking transformation, operations, technology, regulatory, or change programmes.
• Experience translating PMO/governance requirements into Jira workflows, dashboards, and reporting structures.
• Exposure to Agile, Waterfall, or hybrid delivery methodologies.
• Experience working with senior stakeholders and preparing materials for executive-level governance forums.