JIRA & CONFLUENCE ADMINISTRATOR

Mizuho; Chennai; Sur place; INR 1 800 000 - 3 200 000; Plein temps

Résumé du poste

Mizuho Global Services Pvt. Ltd. seeks a Senior JIRA & Confluence Administrator with 7–10 years of hands-on experience managing Atlassian environments at enterprise scale.

You will own JIRA Software, JIRA Service Management, and Confluence, designing complex workflows, permissions, and automation to support Agile delivery and ITIL processes. You will collaborate with cross-functional teams, drive platform governance, and mentor junior admins while ensuring uptime and data integrity across cloud,

Qualifications

• 7-10 years of hands-on Atlassian administration in enterprise environments.
• Strong expertise in JIRA configuration, workflows, automation, and JQL.
• Experience with Confluence space design, templates, and governance.
• REST API integration, scripting (Groovy, Python, Shell), and log analysis.

Responsabilités

• Own and manage the Atlassian stack including JIRA Software, JIRA Service Management, and Confluence.
• Lead design and implementation of complex workflows, permissions, and automation.
• Administer Confluence spaces, templates, access structures, and macros.
• Collaborate with product owners and delivery teams to translate requirements into solutions.
• Drive platform governance, including user access, audits, plugins, and license management.
• Lead migrations (e.g., server to cloud) and develop custom integrations via REST APIs.
• Mentor junior admins and provide training and troubleshooting support.
• Maintain uptime, schedule upgrades, and ensure data integrity and backups.
• As SME, promote best practices and enterprise scaling.

Connaissances

Problem-solving

Communication

Stakeholder engagement

Outils

JIRA

Confluence

ScriptRunner

Automation for JIRA

Insight

Description du poste

Mizuho Global Services Pvt. Ltd. (MGS) is a wholly owned subsidiary of Mizuho Bank, Ltd., one of Japan's leading financial institutions and a member of the Mizuho Financial Group. Established in 2020, MGS serves as a global capability center, supporting banking and technology operations for Mizuho's domestic and international offices worldwide.

At MGS, we are committed to fostering an inclusive and ethical workplace culture built on our core values of Mutual Respect, Discipline, and Transparency.

What's in It for You?

• Immense exposure and learning opportunities
• Opportunity to work alongside passionate leaders and mentors
• Exposure to building and contributing to impactful initiatives

To learn more about Mizuho Global Services, please visit:

Job Description for Senior JIRA & Confluence Administrator

We are seeking an experienced Senior JIRA & Confluence Administrator with 7-10 years of hands-on experience managing and optimizing Atlassian environments across enterprise scale organizations. This role will lead the administration, customization, integration, and governance of JIRA & Confluence to support Agile delivery, ITSM processes, and enterprise collaboration

You will work closely with cross-functional teams including engineering, operations, project management, security, and business stakeholders to ensure alignment between Atlassian tools and organizational goals.

Key Responsibilities

• Own and manage the entire Atlassian stack including JIRA Software, JIRA Service Management, and Confluence (Cloud Server, or Data Center)
• Lead design and implementation of complex JIRA workflows, permission schemes, customer fields, and automation rules tailored for Agile, Scrum, Kanban, and ITIL processes.
• Design and administer Confluence spaces, templates, access structures, macros, and content strategies to support knowledge management and team collaboration
• Work closely with product owners, delivery managers, and support teams to gather requirements and translate into effective Atlassian solutions
• Drive platform governance, including user access control, audit compliance, plugin evaluations, and license management.
• Lead or contribute to migration initiatives, such as JIRA server to cloud or third-party tool consolidations
• Develop custom integrations using REST APIs. Webhooks and middleware platforms.
• Mentor and guide junior administrators and support users through training, documentation, and troubleshooting.
• Maintain system uptime, schedule upgrades/patches, and ensure data integrity and backup policies are followed.
• Act as an SME for JIRA & Confluence best practices, enterprise scaling, and strategic enhancements.

Required Skills & Qualifications

• 7-10 years of hands-on experience with Atlassian JIRA and Confluence administration in enterprise environments
• Deep expertise in JIRA configuration, including complex workflow creation, automation, and JQL.
• Strong command of Confluence Space and template design, user management, and governance
• Experience with ScriptRunner, Automation for JIRA, Insight, and other Marketplace apps.
• Strong understanding of Atlassian Cloud vs Server/Data Center architectures and migration considerations
• Proficient with REST API Integration, scripting (Groovy, Python, Shell) and log analysis.
• Knowledge of SSO, LDAP/Active Directory integrations, user provisioning, and permission models
• Excellent problem-solving, communication, and stakeholder engagement skills.

Preferred Qualifications

• Atlassian Certifications (ACP-610/120/1000) is a plus
• Experience managing large-scale environments with 1000+ users
• Exposure to Atlassian Access, Crowd, and Bitbucket/Bamboo
• Familiarity with CI/CD pipeline, security compliance and audit controls
• Experience leading tool governance forums or CoE.