ASST. OUTLET MANAGER

K S Bakers; Hyderabad; Presencial; INR 280.000 - 360.000; Jornada completa

Descripción de la vacante

K S Bakers in Hyderabad, India is seeking a capable Outlet Supervisor to assist the Outlet Manager in daily operations, ensuring excellent customer service and smooth team management. You will supervise counter sales staff and housekeeping, ensure hygiene and proper product display, and drive daily sales while maintaining accurate billing and compliance.

The role requires 2–4 years in food retail or bakery/outlet operations, Intermediate education, and good English with knowledge of local

Formación

• Education: Intermediate (Hospitality/Retail preferred).
• Experience: 2–4 years in food retail/QSR/bakery/hotel outlet operations.
• Age: 22 to 30 years preferred.

Responsabilidades

• Assist in the day-to-day functioning of the outlet.
• Ensure cleanliness, hygiene, and proper display of products.
• Maintain proper stock levels and coordinate with inventory/supply team.
• Ensure high standards of customer satisfaction and handle customer complaints efficiently.
• Train team members to greet customers and handle queries politely and professionally.
• Monitor customer feedback and ensure prompt corrective action.
• Supervise counter sales staff, packers, and housekeeping staff.
• Ensure staff follow grooming, punctuality, and discipline standards.
• Plan staff duty rosters and leave schedules in coordination with the Outlet Manager.
• Drive daily/weekly sales targets set by the management.
• Promote upselling and cross-selling among team members.
• Monitor fast-moving and slow-moving items and coordinate with the central team.
• Supervise billing operations and ensure accuracy in cash handling.
• Perform end-of-day reconciliation of cash and card transactions.
• Report any discrepancies to the Outlet Manager immediately.
• Ensure adherence to company SOPs, food safety norms, and statutory requirements.
• Prepare and submit daily sales and operations reports.
• Assist in internal audits and stock verification.

Conocimientos

Leadership

Interpersonal skills

English

Telugu

Hindi (optional)

Customer focus

Team spirit

Multitasking

Pressure handling

Educación

Intermediate (Hospitality/Retail preferred)

Herramientas

Billing software

Descripción del empleo

Job Purpose:

To support the Outlet Manager in daily operations of the bakery outlet, ensuring excellent customer service, team management, and achievement of sales and operational goals.

Key Responsibilities:

Outlet Operations:

• Assist in the day-to-day functioning of the outlet.
• Ensure cleanliness, hygiene, and proper display of products.
• Maintain proper stock levels and coordinate with inventory/supply team.

Customer Service:

• Ensure high standards of customer satisfaction and handle customer complaints efficiently.
• Train team members to greet customers and handle queries politely and professionally.
• Monitor customer feedback and ensure prompt corrective action.

Team Supervision:

• Supervise counter sales staff, packers, and housekeeping staff.
• Ensure staff follow grooming, punctuality, and discipline standards.
• Plan staff duty rosters and leave schedules in coordination with the Outlet Manager.

Sales Targets:

• Drive daily/weekly sales targets set by the management.
• Promote upselling and cross-selling among team members.
• Monitor fast-moving and slow-moving items and coordinate with the central team.

Billing Cash Handling:

• Supervise billing operations and ensure accuracy in cash handling.
• Perform end-of-day reconciliation of cash and card transactions.
• Report any discrepancies to the Outlet Manager immediately.

Compliance Reporting:

• Ensure adherence to company SOPs, food safety norms, and statutory requirements.
• Prepare and submit daily sales and operations reports.
• Assist in internal audits and stock verification.

Required Skills:

• Strong leadership and interpersonal skills
• Good communication in English, Telugu (Hindi optional)
• Basic computer and billing software knowledge
• Customer-centric attitude and team spirit
• Ability to handle pressure and multitask

Qualification Experience:

• Education: Intermediate (Hospitality/Retail preferred)
• Experience: 2-4 years in food retail/QSR/bakery/hotel outlet operations
• Age Limit: 22 to 30 years preferred