Outlet Manager

Accor; Chennai District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Pullman Chennai Anna Salai, part of Accor, is seeking a skilled Food & Beverage Outlet Manager to drive profitability and guest satisfaction. You will oversee daily outlet operations, manage budgets, analyze performance, and collaborate with kitchen and marketing to execute promotions while controlling costs.

Strong leadership, English proficiency, and a hospitality mindset are essential. Ideal candidates have a Hotel Management degree and at least 2 years of relevant experience in a similar

Qualifications

• Hotel Management degree or equivalent.
• Minimum 2 years of relevant experience in F&B outlet.
• Strong English communication skills.

Responsibilities

• Plan and monitor outlet budget and monthly revenue/expenditure.
• Lead daily operations and ensure standards and guest satisfaction.
• Coordinate with kitchen/marketing to implement promotions and cost controls.
• Ensure costs and labor stay within budget.

Skills

Customer service

People management

English language

Education

Hotel Management degree

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description:

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food &beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons.Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

Qualifications

• Hotel Management graduate or equivalent
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time