Asst. Manager Operations & Client Relationship

Globosoft; Ernakulam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Globosoft is seeking a Client Relations Manager to cultivate long-term relationships, resolve issues, and safeguard revenue. You will communicate effectively to understand client needs and guide them to profitable outcomes within our services.

The role emphasizes teamwork, KPI tracking, and collaboration with sales, engineering, and management to meet targets and ensure client satisfaction.

Qualifications

• Experience as Client Relations Manager or Relationship Manager.
• Proven track record of meeting and exceeding targets.
• Background in customer service; industry knowledge is a plus.
• Experience tracking relevant KPIs.
• Proficient in MS Office, with working knowledge of CRM platforms.
• A customer-oriented attitude.
• Excellent communication and negotiation skills.
• Problem-solving aptitude.
• Ability to work well with a team.

Responsibilities

• Build relationships with key employees among customers.
• Create plans to address clients business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalated issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition to find new ways to retain customers.
• Set sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams to address customers needs.

Skills

Excellent communication

Negotiation skills

Problem-solving

Team collaboration

Customer service experience

KPIs tracking

Education

BSc/BA in Business Administration or Marketing

Tools

MS Office

CRM platforms

Job description

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Requirements

• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets.
• Background in customer service; industry knowledge is a plus.
• Experience tracking relevant KPIs.
• Proficient in MS Office, with working knowledge of CRM platforms.
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing or a related field

Responsibilities

• Build relationships with key employees among customers
• Create plans to address clients business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalated issues as appropriate.
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.