Asst Manager- Domestic

TP; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

TP is seeking a Customer Experience Professional in Gurugram to handle inquiries, provide outstanding service across channels, and collaborate with internal teams to improve how we serve customers.

The role emphasizes problem solving, adaptability, and accurate record-keeping, with the ability to learn quickly and apply new processes in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer service software and systems.
• Ability to learn quickly and adapt to new processes.
• Strong analytical and critical thinking skills.
• Undergraduate degree required.
• 30 WPM, 90% accuracy.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance overall customer experience.
• Analyze customer feedback and suggest improvements.
• Develop and implement process improvements to boost efficiency.
• Maintain accurate records of customer interactions.

Skills

Excellent communication

Team collaboration

Problem-solving

Attention to detail

Analytical thinking

Adaptability

Familiar with customer service软件

Fast learner

Education

Undergraduate degree

Job description

We are looking for a highly skilled and experienced Customer Experience Professional to join our team. The ideal candidate should have excellent communication skills, with the ability to work in a fast-paced environment and consistently meet performance targets.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance overall customer experience.
• Analyze customer feedback and suggest improvements.
• Develop and implement process improvements to boost efficiency.
• Maintain accurate records of customer interactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer service software and systems.
• Ability to learn quickly and adapt to new processes.
• Strong analytical and critical thinking skills.
• Undergraduate degree required.
• 30 WPM, 90% accuracy.