Trainer Learning And Development

AGRIM; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

AGRIM is seeking a Training Specialist to lead New Hire Training and ongoing learner development for sales and operations teams in Gurugram. The role encompasses product, process, system, and customer-handling training, with emphasis on coaching and real-time feedback to raise performance and KPI outcomes.

The successful candidate will design engaging sessions, assess knowledge gaps, and partner with Operations and Quality to implement targeted interventions and track effectiveness across

Qualifications

• Minimum 1 year of experience as a Trainer / Process Trainer / Sales Trainer.
• Good communication, presentation, and facilitation skills.
• Strong understanding of training delivery, coaching, and learning techniques.
• Comfortable conducting both classroom and floor-based training.
• Ability to identify performance gaps and recommend suitable training interventions.
• Good stakeholder management and reporting skills.
• Experience in Sales / Customer Service / BPO / Operations training preferred.
• Experience in Agriculture, Agri-input, or Agri-tech sector an added advantage.

Responsibilities

• Conduct New Hire Training (NHT) and OJT for sales and operations teams, covering product, process, system and customer-handling skills.
• Deliver product, process, sales and refresher training based on business requirements and performance gaps.
• Conduct regular knowledge assessments, role plays, simulations and certifications to evaluate learner readiness.
• Work closely with Operations and Quality teams to identify TNIs and convert performance gaps into focused training interventions.
• Provide floor coaching and real-time feedback to improve agent performance, communication, sales approach and process adherence.
• Track post-training performance and measure whether training is creating improvement in business and quality KPIs.
• Create and regularly update training decks, SOPs, job aids, assessments, and other learning materials.
• Conduct dipsticks and knowledge checks to identify recurring knowledge or process gaps on the floor.
• Maintain training records, attendance, assessment scores, certification status, and training effectiveness reports.

Skills

Communication skills

Presentation skills

Facilitation skills

Training delivery

Coaching

Learning techniques

Classroom training

Floor-based training

Performance gaps

Stakeholder management

Reporting skills

Sales training

Job description

Key Responsibilities

• Conduct New Hire Training (NHT) and OJT for sales and operations teams, covering product, process, system and customer-handling skills.
• Deliver product, process, sales and refresher training based on business requirements and performance gaps.
• Conduct regular knowledge assessments, role plays, simulations and certifications to evaluate learner readiness.
• Work closely with Operations and Quality teams to identify TNIs and convert performance gaps into focused training interventions.
• Provide floor coaching and real-time feedback to improve agent performance, communication, sales approach and process adherence.
• Track post-training performance and measure whether training is creating improvement in business and quality KPIs.
• Create and regularly update training decks, SOPs, job aids, assessments, and other learning materials.
• Conduct dipsticks and knowledge checks to identify recurring knowledge or process gaps on the floor.
• Maintain training records, attendance, assessment scores, certification status, and training effectiveness reports.

Candidate Profile

• Minimum 1 year of experience as a Trainer / Process Trainer / Sales Trainer.
• Good communication, presentation, and facilitation skills.
• Strong understanding of training delivery, coaching, and learning techniques.
• Comfortable conducting both classroom and floor-based training.
• Ability to identify performance gaps and recommend suitable training interventions.
• Good stakeholder management and reporting skills.
• Experience in Sales / Customer Service / BPO / Operations training will be preferred.
• Experience in the Agriculture, Agri-input, or Agri-tech sector will be an added advantage.