Area Training Assistant Manager

SBI Payment Services Pvt. Ltd.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SBI Card is seeking an Assistant Manager - Area Training in Bengaluru to lead sales training initiatives for a large NFTE cohort. You will manage a team of trainers, ensure onboarding and compliance trainings, and drive productivity through structured programs across the patch.

The role requires hands-on experience in classroom and LMS-based training, strong communication, and a track record of delivering measurable training outcomes aligned with business targets.

Qualifications

• 6–9 years of experience in sales training and team management
• Experience in classroom training, coaching, on-the-job training, LMS, and workshops
• Excellent written and spoken communication; proficient in MS Word, PPT, Excel; MIS and data management

Responsibilities

• Lead training activities for ~800 NFTEs through a team of 7–9 trainers
• Ensure New Hire Orientation, mandatory training, refreshers, DIP and compliance training per SOP
• Drive productivity of new joiners (M1–M3) through trainers and targets
• Monitor impact of training via OJT and mystery shopping
• Publish training dashboards and share with ASMs/RSMs and Circle Head
• Maintain attendance, trainer feedback, certification papers for 6 months
• Aim for 95% certification across trainings
• Adopt blended training (classroom & mGurukul) for delivery

Skills

Sales trainer

Team management

LMS

Data management

Communication skills

MS Excel

PowerPoint

Tools

LMS

MS Excel

PowerPoint

Job description

Assistant Manager - Area Training

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

Gender Neutral Policy Inclusive Health Benefits for all

• Medical Insurance
• Personal Accidental
• Group Term Life Insurance
• Annual Health Checkup
• Dental
• OPD benefits

Role Purpose

Facilitating training-related needs with respect to sales/non-sales NFTEs in their respective areas. Ensuring the productivity of sales NFTE for his particular patch of new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization.

Role Accountability

• Responsible for completion of training activities for a span of ~ 800 NFTE's through a team of ~7-9 trainers
• Ensure New Hire Orientation, Mandatory training, refreshers, DIP training, compliance training etc. are completed basis SOP
• Drive productivity of sales NFTE new joiners (M1-M3 Vintage) through trainers and meet the target set by the organization.
• Monitor the impact of training completed by trainers through self OJT's and mystery shopping
• Drive initiatives and projects to uplift organizational productivity basis business requirements.
• Responsible for lifecycle management of NFTE trainers which includes trainer hiring, development of trainers, review of trainers, drive business activities for his/her particular patch
• Liaison with RSM's/ZSM's/Circle Head for their specific business-related training requirements that shall help in uplifting the patch productivity and plan training interventions along with trainers
• Travel extensively throughout their territory to ensure training meets the business requirements
• Plan and drive trainers OJTs/training activities in line with sales requirements to drive new hire productivity and help them achieve sales targets.
• Develop New Training Modules, improve efficiency in existing Training Processes etc.
• Hire and fill vacant trainers positions within 30 days of the position created/open
• Conduct monthly trainer audit and trainer development sessions on topics like new product launches, process updates, soft skills and technical skills
• Review of trainers on productivity, training coverages, the impact of OJT etc.,
• Publish training dashboards to stakeholders like – ASMs /RSMs ATM to ensure seamless execution of all NHO Batches in the mapped territory – Sharing the onboarding list with trainers, classroom creation in mGurukul, trainer mapping, delivery of training, attendance marking, collect training feedback and timely closure of batches, Certification & handover of executives to sales RAG report preparation and sharing the report (feedback of Joiners) with RSMs/ASMs.
• Maintain manual Attendance, Trainer Feedback, Certification papers of all training for 6 months.
• Ensure 95% certification for all the training
• Use a blended training strategy (classroom & mGurukul - e-learning platform) to deliver the training

Measures of Success

Sales productivity - New Hire and Low Performing BRE Trainer growth and Retention Mapping training needs and tracking efficiency Capability building programs for trainers like TTT, workouts. Compliance training coverage Publishing MIS & Dashboard ATM's and Trainer's internal assessment & Certification scores

Technical Skills / Experience / Certifications

Proven working experience as a sales trainer and Team Manager Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance. Experience in class room training, coaching, on the job training, LMS, Conducting workshops. Excellent written & spoken communication skills Expert in word, PPT, Excel tools & MIS, data management. Ability to plan, multi task and manage time and task effectively.

Competencies critical to the role

Regional Directors & Zonal Heads of Sales, Operations , Customer Services & Vendor Partners

Qualification

Overall 6 - 9 Yrs Preferred Industry BFSI,FMCG,Pharma,Telecom Experience Level Mid Level