Associate Technology Manager - Cloud & Datacenter ( MUL )

Microland; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Microland Limited seeks an Associate Technology Manager to oversee day-to-day operations across compute, database, storage, and backup environments in Bengaluru. The role focuses on SLA adherence, incident resolution, and guiding a technical team with a focus on ITIL-aligned service management.

Responsibilities include coordinating with customers and stakeholders, driving service improvements, and exploring automation to enhance stability and efficiency of cloud and datacenter services.

Qualifications

• Must be a graduate in engineering or science.
• Experience leading technical teams and managing day-to-day operations.
• Familiarity with ITIL principles and service management.
• Ability to coordinate with customers and internal stakeholders.
• Interest or exposure to automation projects and process improvements.

Responsibilities

• Lead day-to-day operations across Compute, Database, Storage and Backup support, ensuring SLA adherence.
• Manage and mentor team members, providing technical guidance and career development support.
• Handle escalated high-severity incidents, driving quick resolution by engaging the right SMEs.
• Coordinate effectively with internal stakeholders and customers to maintain operational stability.
• Apply ITIL best practices, contribute to automation initiatives, and drive service improvements.

Skills

Team leadership

Incident management

Stakeholder coordination

ITIL practices

Automation initiatives

Education

Any Graduate (Engineering / Science)

Job description

Associate Technology Manager - Cloud & Datacenter ( MUL )

Posted 16 days ago

Job Description :

Education Qualification : Any Graduate (Engineering / Science)

Certification : Technology | Respective Product Certification

Delivery Skills required are :

• Lead day-to-day operations across Compute, Database, Storage and Backup support, ensuring SLA adherence.
• Manage and mentor team members, providing technical guidance and career development support.
• Handle escalated high-severity incidents, driving quick resolution by engaging the right SMEs.
• Coordinate effectively with internal stakeholders and customers to maintain operational stability.
• Apply ITIL best practices, contribute to automation initiatives, and drive service improvements.