Associate Manager - Cloud & Data Center (DA1)

Microland; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Microland Limited is seeking an Associate Manager for Cloud & Data Center to lead database technology management, including backups, design, development, testing and performance tuning within cloud and data center environments.

The role also covers defining team roles, assessing competencies, facilitating certifications, and driving change, problem management and automation initiatives to improve efficiency across the technology stack.

Qualifications

• Responsible for database backups, design, development, testing and performance tuning.
• Expert knowledge in using backup and recovery tools.
• Database support including builds/deployments.

Responsibilities

• Delivery Management: overall database technology management, planning and execution of new technology rollouts and readiness from a tech standpoint.
• Define job roles and assess competencies; create development plans to close skill gaps; monitor progress and drive team goals.
• Problem and Change Management: root-cause analysis, manage change lifecycle, and KPI tracking (FTR, timeliness); drive process improvements and audits.
• Automation Initiatives: identify automation opportunities and drive implementation to reduce effort, tickets and errors.

Skills

Database backups

Backup & recovery

Database support

Builds/deployments

Education

Graduate (Eng/Science)

Job description

Associate Manager - Cloud & Data Center (DA1)

Job Description :

Education Qualification : Any Graduate (Engineering / Science)

Skills :

• Primary -> Technology | Database|Responsible for database backups, design, development, testing, and performance tuning | 4 - Advanced
• Primary -> Technology | Database|Expert knowledge in using Backup and recovery tools | 4 - Advanced
• Secondary -> Technology | Database Administration, General|Database Support | 4 - Advanced
• Secondary -> Technology | Database Administration, General|Implementing Database Builds/Deployments | 4 - Advanced

Certification :

• Technology | Cloud Associate Certification, MSSQL Certification

Delivery Skills :

1. Technology Management: Responsible for overall Database technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
2. Skill and Competency Management:
   Define the job roles across team and the skills that employees need to do these jobs
   Assess recruits’ and employees’ competencies to determine how well their skills and knowledge match their job requirements
   Create development plans to close the skill gaps
   Monitor, measure, and repeat to achieve your individual, team goals
   Succession Planning: Plan for succession and groom the next generation of technical resources for all critical roles
   Other activities:-
   Technical Assessments
   Training need identification, Impart training and monitor
   Cross skilling of resources
   Manage technical audit of tickets
3. Problem and Change Management: Repeat Incident Analysis, Proactive Problem Identification. Management of Problem Management lifecycle including validation, root cause management, reporting and trending of data. Own and Manage Change management process lifecycle. Responsible for Change KPIs like FTR, Timeliness. Manage change team operation, reporting and process improvements. Asset Management and end to end upgrade life cycle management.
4. Automation Initiatives: Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction, ticket reduction and error free delivery.