Technical Service Manager Network & Wintel

Genpact; Dadri, Hyderabad, Bengaluru; Hybrid; INR 3,000,000 - 4,200,000; Full time

Job summary

Genpact is seeking a Technical Service Manager Network & Wintel to lead infrastructure strategy across data centers and cloud platforms. You will mentor teams in Cloud, Backup, Storage, Network, Linux, and ITSM while driving automation and cost optimization.

This role demands 10+ years of experience and strong stakeholder management. Location includes Hyderabad, Bangalore, and Delhi NCR with an evening shift.

Qualifications

• Requires hands-on data center and cloud platform leadership.
• Familiarity with ITSM/ITIL and governance practices.
• Strong vendor management and team leadership capabilities.

Responsibilities

• Lead infrastructure strategy for data centers and cloud platforms.
• Mentor cross-functional teams across Cloud, Backup, Storage, Network, Linux, ITSM.
• Ensure high availability, cost optimization, and performance of IT systems.
• Oversee hybrid data center and cloud integration; drive automation and observability.

Skills

Data center management

Cloud platforms (Azure/AWS/GCP)

Backup & storage tools

Network operations

ITSM/ITIL

Observability platforms (Dynatrace,Dat

Education

Bachelor's degree in Computer Science / IT

Tools

Dynatrace

Datadog

Splunk

Job description

Technical Service Manager Network & Wintel

Experience: 10+ years

Location: Hyderabad, Bangalore, Delhi NCR

Shift: Evening Shift

Responsibilities:

• Strategic Leadership:
• Lead the overall infrastructure strategy for data centers and cloud platforms (Azure, AWS, or GCP).
• Develop and implement policies, standards, and best practices for infrastructure reliability, performance, and cost optimization.
• Team Management:
• Manage and mentor cross-functional teams across Cloud, Backup, Storage, Network, Linux and IT Service Management domains.
• Oversee resource planning, performance management, and capability building within the infrastructure organization.
• Operational Excellence:
• Ensure high availability, scalability, and performance of IT infrastructure and cloud services.
• Drive continuous improvement through automation, observability, and proactive monitoring.
• Oversee backup and disaster recovery strategies to ensure data protection and business continuity.
• Cloud & Data Center Management:
• Manage hybrid environments integrating on-prem data centers with public/private cloud infrastructure.
• Optimize costs and performance across infrastructure platforms.
• Evaluate emerging technologies and recommend adoption strategies aligned with business goals.
• Governance & IT Service Management:
• Implement ITSM processes (Incident, Problem, Change, and Service Request Management).
• Drive compliance with security, audit, and regulatory requirements.
• Partner with stakeholders to ensure SLA adherence and service quality.
• Observability & Tooling:
• Lead implementation of monitoring, logging, and observability solutions to enable proactive infrastructure management.
• Ensure end-to-end visibility and performance tracking across systems.

Required Skills & Experience

• Hands-on experience managing data centers, cloud platforms (Azure/AWS/GCP), backup and storage tools, and network operations.
• Strong knowledge of ITSM frameworks (ITIL) and modern observability platforms (e.g., Dynatrace, Datadog, Splunk).
• Proven experience in team leadership, vendor management, and infrastructure transformation projects.
• Excellent communication, stakeholder management, and strategic planning skills.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Preferred Qualifications/ Skills

Network, Wintel, ITIL, ITSM, Incident