Associate Support Consultant

Earnmodes; Pune District; Hybrid; INR 300,000 - 600,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Flexible Work Environment (Hybrid)

Peer-based incentive “Cheer” awards

Tuition Reimbursement Program

Job summary

Veradigm is seeking a customer support professional to assist customers through live calls, email, and chat, troubleshooting billing and payment issues and guiding users through account setup and system functionality.

Responsibilities include documenting inquiries, resolving complex questions, and creating knowledge materials to train junior staff. The role offers a hybrid work environment within India.

Responsibilities

• Interact with customers via Live Calls, Email, and Chat to help troubleshoot and resolve complex billing, account, and payment-related issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of account setup, billing discrepancies, payment processing, and system functionality issues.
• Track and document inbound support requests and ensure proper notation of customer financial inquiries, disputes, or issues.
• Document problems and solutions to train lower-level support staff on how to properly address customer billing or account issues.

Job description

Job Description

Interact with customers via Live Calls, Email, and Chat to help troubleshoot and resolve complex billing, account, and payment-related issues.

Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of account setup, billing discrepancies, payment processing, and system functionality issues.

Track and document inbound support requests and ensure proper notation of customer financial inquiries, disputes, or issues.

Document problems and solutions to train lower-level support staff on how to properly address customer billing or account issues.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days


• Flexible Work Environment (Hybrid)


• Peer-based incentive “Cheer” awards


• Tuition Reimbursement Program

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Source: Company Career page