associate support consultant

Veradigm®; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Peer-based incentive Cheer awards

Tuition Reimbursement Program

Job summary

Veradigm in Pune invites an Associate Support Consultant to be the first line of support for healthcare clients. You'll handle issues by phone, email, or chat, ensure smooth product usage, and document cases.

You should have a technical bachelor's degree and strong communication. The role includes US working hours with occasional night shifts, and it's on-site in a professional office.

Veradigm offers benefits and opportunities for growth through mentorship and knowledge sharing.

Qualifications

• Bachelor's degree in any stream – Technical/Computer Science.
• Strong verbal and written communication skills.
• Curious, tech-friendly, and eager to learn troubleshooting basics.

Responsibilities

• Resolve client issues related to product functionality and system setup.
• Log, track, and document support cases.
• Collaborate with product teams to escalate bugs or provide feedback.
• Reproduce client issues and assist in root cause identification.
• Learn continuously through mentorship and knowledge base use.

Skills

Strong verbal and written comms

Curious, tech-friendly, eager to learn

Education

Bachelor's degree – Technical/CS

Job description

Associate Support Consultant - Onsite, Pune

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please explore www.veradigm.com.

How You Will Make An Impact:

As an Associate Support Consultant, you’ll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:

• Resolving client issues related to product functionality and system setup
• Logging, tracking, and documenting support cases
• Collaborating with product teams to elevate bugs or feedback
• Reproducing client issues and assisting in root cause identification
• Learning continuously through mentorship and knowledge base use

Who You Are

• Bachelors degree in any stream – Technical/Computer Science
• Strong verbal and written communication skills
• Curious, tech-friendly, and eager to learn troubleshooting basics

Bonus If You Have

• 1–3 years of experience in a customer or product support role
• Basic familiarity with cloud, app support, or healthcare software

Working Style

• Standard weekday hours, which would include standard US working hours & night shifts. With occasional after-hours or holiday support when needed
• Work from office in a professional office space setup.
• We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly

Benefits

Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days
• Peer-based incentive “Cheer” awards
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below:

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity!