Associate Support Consultant

Veradigm Inc.; Pune District; Hybrid; INR 300,000 - 500,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Flexible Work Environment (Hybrid)

Peer-based incentive “Cheer” awards

Tuition Reimbursement Program

Job summary

Veradigm Inc. in Pune, India is seeking an Associate Support Consultant to assist customers via live calls, email and chat. You will troubleshoot billing, account and payment-related issues and document problems for internal training.

The role offers a hybrid work arrangement and a collaborative team environment with opportunities to grow in a fast-paced healthcare technology company.

Qualifications

• Handle billing, account, and payment-related issues via phone, email, and chat.
• Diagnose and resolve complex customer questions for accounts and payments.
• Document problems and solutions to train lower-level staff.

Responsibilities

• Interact with customers via Live Calls, Email and Chat to troubleshoot and resolve billing, account, and payment-related issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet.
• Track and document inbound support requests and ensure proper notation of customer financial inquiries and disputes.

Job description

## Associate Support ConsultantApply: Hybrid: Pune, India: Full time: Posted Today: JR11072Interact with customers via Live Calls, Email, and Chat to help troubleshoot and resolve complex billing, account, and payment-related issues.Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of account setup, billing discrepancies, payment processing, and system functionality issues.Track and document inbound support requests and ensure proper notation of customer financial inquiries, disputes, or issues.Document problems and solutions to train lower-level support staff on how to properly address customer billing or account issues.**Benefits**Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.* Quarterly Company-Wide Recharge Days* Flexible Work Environment (Hybrid)* Peer-based incentive “Cheer” awards* Tuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/#LI-SL1 #LI-HybridVeradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!