Support Consultant

Veradigm LLC; Pune District; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Flexible Work Environment (Hybrid)

Peer-based incentive “Cheer” awards

Tuition Reimbursement Program

Job summary

Veradigm LLC in Pune, India, is seeking a Support Consultant with 2-4 years of experience for an onsite role. You will engage customers via calls, emails, and chats to troubleshoot product issues, document problems, and help resolve complex configuration and bug questions.

The role requires strong communication and teamwork across time zones. Preferred candidates have healthcare knowledge or helpdesk experience, and are ready for a 24x7 shift rotation.

Qualifications

• Excellent verbal and written communication.
• Troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good teamwork and time-management abilities.

Responsibilities

• Interact with customers via live calls, email, and chat to troubleshoot product issues.
• Diagnose and resolve complex questions related to configuration, functionality, and bugs.
• Track and document inbound support requests and ensure proper problem notation.
• Create knowledge documents to train junior staff.
• Coordinate with product management to flag design issues and improvements.

Skills

Verbal communication

Written communication

Troubleshooting

Analytical skills

Team player

Time management

Job description

## Support ConsultantApplyremote type: Onsitelocations: Pune, Indiatime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR10612**Support Consultant (2-4 years), Onsite, Pune, India**Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.**Veradigm**Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.For more information, please explore www.veradigm.com.**Mandatory Skills** Excellent verbal and written communication Troubleshooting experience**Required Experience:** 2-4 years. Working Arrangements: 24x7 rotational shift**Skills:** Good analytical and problem-solving skills. Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members. Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.**Job Responsibilities:** Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Track and document inbound support requests and ensure proper notation of customer problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems. Communicate with product management department to improve on current design or to identify possible problems with design. Stay abreast of current technology in products, design changes, and new products offered. Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets. **Preference** Healthcare knowledge and experience International Helpdesk or Call center experience.**Benefits**Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.* Quarterly Company-Wide Recharge Days* Flexible Work Environment (Hybrid)* Peer-based incentive “Cheer” awards* Tuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!**Benefits**Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.* Quarterly Company-Wide Recharge Days* Peer-based incentive “Cheer” awards* Tuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/#LI-SL1Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!