Associate Technical Support Consultant

LE9220 Veradigm India Private Limited - Pune; Pune District; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work environment

Tuition reimbursement

Recharge Days

Cheer awards

Flexible work environment

Job summary

Veradigm India Private Limited - Pune seeks an RPA Operations Support professional to monitor and manage automation bots, respond to errors, and assist with onboarding new clients. You will coordinate across teams, ensure bot scaling, and escalate issues as needed.

The role requires 1–3 years of experience, a relevant bachelor’s degree, and familiarity with UiPath or Automation Anywhere. Hybrid work options and healthcare benefits are available.

Qualifications

• Bachelor’s degree or relevant technical/business experience.
• 1–3 years of experience in a similar role.
• Exposure to bot/automation support and RPA platforms is preferred.

Responsibilities

• Interact professionally with internal stakeholders and support staff at all levels.
• Monitor automations in Control Room and Orchestrator; respond to errors and performance issues.
• Restart or re-trigger bots and escalate critical issues to development.
• Update configuration files to support bot scaling and post-deployment validation.
• Assist with new client onboarding and raise tickets in Jira/ServiceNow.
• Proactively review emails and address issues to de-escalate.

Skills

Verbal communications

Written communications

Troubleshooting

Windows servers

US client interaction

RPA operations

Education

Bachelor's degree or relevant technical/business experience

Tools

UiPath

Automation Anywhere

Job description

Work Location

Pune (Work from office)

Skills

• Excellent verbal & written communications skills
• Excellent problem-solving skills and ability to troubleshoot
• Basic understanding of Windows Servers
• Exposure on interaction with international clients (US preferred)
• Hands on experience on application/ product support

Responsibilities

• Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
• Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
• Restart or re-trigger bots as needed and escal critical issues to the development team.
• Update configuration files to support BOT scaling.
• Assist with bot scheduling in the Control Room and validate post-deployment execution.
• Assist with new client onboarding process.
• Raising support tickets in Jira & ServiceNow
• Proactively reviewing the emails and actively responding to address issues/de-escalate.

Good to have

• Familiarity with the US healthcare industry and terminology.
• Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.

Academic and Professional Qualifications

Successful completion of a bachelor’s degree or relevant Technical / Business Experience

Experience

1-3 years of experience

Benefits

• Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer-based incentive “Cheer” awards
• Tuition Reimbursement Program
• To know more about the benefits and culture at Veradigm, please visit the links mentioned below:
• https://veradigm.com/about-veradigm/careers/benefits/
• https://veradigm.com/about-veradigm/careers/culture/

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity! Does this look like a great match for your skill set?

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.