Associate Student Counsel

NMIMS CDOE; Kakori; On-site; INR 420,000 - 600,000; Full time

Job summary

NMIMS CDOE is seeking an Associate Student Counselor to support pre-sales efforts and provide administrative help to AEPs and sales teams. The role focuses on student counseling, partner engagement, and enrollment documentation across Delhi, Bangalore, Lucknow, and Kolkata.

The incumbent will coordinate with internal departments, manage leads in SFDC, and help deliver effective enrollment strategies while ensuring compliance with institutional policies.

Qualifications

• Strong communication and interpersonal skills.
• Counseling and problem-solving abilities.
• Stakeholder management and coordination.
• Proficiency in CRM tools (Salesforce preferred), MS Office Suite.

Responsibilities

• Counsel Students for NMIMS programs offered by the institution.
• Serve as the first point of contact for Authorized Enrolment Partners (AEPs).
• Educate AEPs about the NMIMS product portfolio and services.
• Auditing AEP processes and assessing call quality; ensuring timely documentation.

Skills

Strong communication

Counseling

Stakeholder management

CRM tools

MS Office

Attention to detail

Time management

Teamwork

Education

Graduate/Postgraduate

Tools

Salesforce

MS Office Suite

Job description

Associate Student Counsel

Sales & Marketing

Location

Delhi, Bangalore, Lucknow, Kolkata

Job Description

This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Key Responsibilities

AEP Coordination & Sales Enablement

• Counsel Students for programs offered by the institution
• Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
• Educate AEP’s about the product portfolio and services.
• Auditing the process of AEP’s, including assessing call quality by AEP’s
• Coordinating with the AEP and students for all admission related documentation and queries
• Conducting training sessions for AEP counsellors at regular intervals
• Resolving all critical student cases and center cases reported from various department
• Assists AEP resources to sell to manage leads.
• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management

• Allocate leads to AEP's as per the agreed grid with the TM and AM
• Ensure service levels are met at all times, both internally and externally
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins & counsel leads at the Learning Center

MIS & Reports

• Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
• Track lead queries, follow up with AEPs to resolve & maintain MIS

  Stakeholder Collaboration

  • work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

  Key Interactions

  Internal Stakeholders

  • HODs at NCDOE

  External Stakeholders

  • AEP’s
  • University Functions
  • Students/ Parents

  Dimensions

  • Individual contributor role.

  Requirements- Skills & Competencies

  • Strong communication and interpersonal skills
  • Counseling and problem-solving abilities
  • Stakeholder management and coordination
  • Proficiency in CRM tools (Salesforce preferred), MS Office Suite
  • Attention to detail, process orientation, and multitasking
  • Ability to work independently and as part of a team
  • High customer-centric approach with time management skills

  Requirements- Education & Work Experience

  • Graduate/Postgraduate in any discipline.
  • Relevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management.
  • Familiarity with distance/online education processes will be an added advantage.