Associate ServiceNow

Publicis Groupe ANZ; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Publicis Re:Sources in India seeks a seasoned ServiceNow Developer to lead ITSM/CSM design and development. You will own technical solutions, administer applications, and drive maintenance, while implementing integrations through REST/SOAP and scripting.

Ideal candidates bring 5+ years of domain experience, ITIL process exposure, and strong JavaScript, UI policies, and data policy skills for robust platform capabilities.

Qualifications

• 5+ years’ experience across ServiceNow ITSM/CSM design and development.
• Hands-on experience with ITIL processes and ITSM toolsets.
• Strong scripting in JavaScript, CSS, HTML, Angular; REST/SOAP integrations.

Responsibilities

• Develop, design and own technical solutions on ServiceNow ITSM/CSM modules.
• Provide administration, application development, maintenance and support.
• Write scripts, UI policies and data policies; implement integrations.
• Document solutions and communicate effectively with stakeholders.

Skills

ITSM

CSM

CMDB

IT Asset Management

Integrations

Portals

JavaScript

REST

SOAP

UI policies

Data policies

Education

IT Degree

Tools

ServiceNow

Job description

Company description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Overview

Role Summary:

Minimum of 5 years’ experience across ServiceNow Design and Development.

Skills – ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript

1. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

2. Practical experience in the creation or modification of the relevant ITSM toolset components

3. Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map

4. The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support

5. Communication & Documentation

6. Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Qualifications

Qualifications & Certifications:

• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.

Additional information

Bonus Points:

• Additional ServiceNow certifications, including - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing