Associate Retention - Kolkata / Pune / Mumbai

Delhivery; Kolkata District, Pune District, Mumbai; In loco; INR 600.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Delhivery in India is seeking a proactive Key Account Manager to manage key client relationships, develop account plans, and drive revenue growth across multiple clients.

The role requires 2–4 years of experience, strong communication, and the ability to work under pressure while meeting deadlines. You will collaborate with internal teams to ensure superior service and identify opportunities for upselling and cross-selling within accounts.

Competenze

• 2–4 years of experience in Key Account Management or related field.
• Proven track record of managing multiple clients simultaneously.
• Strong understanding of key client management principles, including relationship building, communication and problem-solving.

Mansioni

• Manage key client relationships, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to drive business growth and revenue expansion.
• Collaborate with internal teams to deliver exceptional client service and support.
• Identify new opportunities for upselling and cross-selling within existing accounts.
• Analyse market trends and competitor activity to inform strategic decision-making.

Conoscenze

Key Account Management

Client Relationships

Account Planning

Upselling & Cross-Selling

Market Analysis

Communication Skills

Problem Solving

Pressure Handling

Descrizione del lavoro

Job description

Roles and Responsibilities

• Manage key client relationships, ensuring high levels of satisfaction and retention.
  
• Develop and execute account plans to drive business growth and revenue expansion.
  
• Collaborate with internal teams to deliver exceptional client service and support.
  
• Identify new opportunities for upselling and cross-selling within existing accounts.
  
• Analyse market trends and competitor activity to inform strategic decision-making.
  

Desired Candidate Profile

• 2 -4 years of experience in Key Account Management or related field (e.g., Client Account Management).
  
• Proven track record of success in managing multiple clients simultaneously.
  
• Strong understanding of Key Client Management principles, including relationship building, communication, and problem-solving skills.
  
• Ability to work effectively under pressure, prioritizing tasks efficiently while meeting deadlines