Associate - Operations (B2B)

PGA Labs; New Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

PGA Labs in Delhi, India is seeking an Associate for our 1Network team to onboard professionals across sectors. You’ll align client requirements with onboarding timelines, ensuring smooth execution of B2B projects and timely delivery.

You’ll engage doctors, architects, interior designers, teachers, and administrators, handling outreach, screening, scheduling, and follow-ups to build strong long-term relationships.

Qualifications

• Onboard professionals across sectors aligning with client requirements.
• Handle outreach, follow-ups, and stakeholder engagement for B2B projects.
• Screen respondents and coordinate scheduling, ensuring timely deliverables.

Responsibilities

• Identify relevant stakeholders (doctors, architects, interior designers, teachers, administrators) and onboard them per client briefs.
• Conduct targeted outreach via email, LinkedIn, and outbound calls to onboard respondents for consulting and research.
• Manage end-to-end respondent engagement from onboarding to invoicing and follow-ups.
• Schedule consultations and coordinate stakeholder discussions per client timelines.
• Brief respondents on project goals and client expectations before calls.
• Maintain ongoing relationships and address concerns with internal teams for timely resolution.
• Track outreach metrics and adapt strategies across domestic and international projects.

Skills

Customer-centric attitude and comms

Phone/email messaging communication

Networking background

0-1 year experience

Written and verbal communication

Job description

Job Summary

Were hiring an Associate for our 1Network team! As part of our B2B onboarding team, youll be responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, youll ensure that B2B projects are executed smoothly by onboarding the right professionals in line with client requirements and within the required timelines.

Responsibilities

• Understanding project scope and identifying relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B respondents through LinkedIn, Naukri, industry databases, and professional networks.
• Conducting targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant respondents for consulting and research discussions.
• Making outbound B2B calls to prospective and existing respondents, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.
• Screening respondents and business participants based on client-defined screener questions, qualification criteria, and industry relevance.
• Managing end-to-end respondent engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.
• Scheduling and coordinating respondent consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.
• Briefing respondents and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.
• Conducting follow-up interactions with respondents and B2B stakeholders to ensure smooth engagement and maintain long-term professional relationships.
• Handling respondent and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.
• Staying updated on ongoing industry trends, market developments, service offerings, and client requirements across multiple sectors.
• Confidently addressing respondent queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.
• Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, respondent pipelines, and engagement metrics.
• Tracking key performance indicators including outreach conversion, respondent onboarding, call completion rates, and stakeholder engagement metrics.
• Adapting communication and engagement strategies based on respondent responses, industry type, and client-specific requirements.
• Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

Key Skills

• Customer-centric attitude, excellent communication and interpersonal skills.
• Proven experience in communicating effectively and building relationships quickly over the phone, email and messages
• Focused approach to problem-solving along with a strong background in networking.
• 0-1 year of experience
• Fantastic Communication and writing skills - both verbal and written

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.