Associate - Operations B2B

1Lattice; Central Delhi; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

1Lattice is hiring an Associate for its 1Network team to onboard professionals such as doctors, architects, designers, teachers, and administrators. You will ensure B2B projects run smoothly by onboarding the right professionals in line with client requirements and timelines.

This role involves outreach via email, LinkedIn, and calls, screening for industry relevance, and managing end-to-end engagement from onboarding to post-call follow-ups.

Qualifikationen

• Customer-centric attitude and excellent communication and interpersonal skills.
• Proven experience in communicating effectively and building relationships quickly over phone, email and messages.
• Focused problem-solving with a background in networking.
• 0-1 year of experience in related roles.
• Excellent verbal and written communication skills.

Aufgaben

• Understand project scope and identify stakeholders across dealers, distributors, retailers, doctors, channel partners, and B2B respondents.
• Outreach to industry professionals via email, LinkedIn and calls to onboard respondents for consulting and research discussions.
• Conduct outbound B2B calls to onboard respondents and gather market insights.
• Screen respondents based on client screener questions and criteria.
• Manage end-to-end respondent engagement from onboarding to invoicing and follow-ups.
• Coordinate respondent consultations and stakeholder callbacks per client timelines.
• Brief respondents on project objectives and expectations prior to calls.
• Maintain relationships with respondents and participants for ongoing engagement.
• Escalate issues and coordinate with internal teams for timely resolution.
• Track outreach metrics and adapt strategies across time zones including non-Indian Standard Time.

Kenntnisse

Customer-centric attitude

Excellent communication

Interpersonal skills

Phone, email, messages

Written communication

Jobbeschreibung

Job Description:

About us:

1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.

About the Role:

We're hiring an Associate for our 1Network team! As part of our B2B onboarding team, you'll be responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, you'll ensure that B2B projects are executed smoothly by onboarding the right professionals in line with client requirements and within the required timelines.

Key responsibilities :

• Understanding project scope and identifying relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B respondents through LinkedIn, Naukri, industry databases, and professional networks.


• Conducting targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant respondents for consulting and research discussions.


• Making outbound B2B calls to prospective and existing respondents, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.


• Screening respondents and business participants based on client-defined screener questions, qualification criteria, and industry relevance.


• Managing end-to-end respondent engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.


• Scheduling and coordinating respondent consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.


• Briefing respondents and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.


• Conducting follow-up interactions with respondents and B2B stakeholders to ensure smooth engagement and maintain long-term professional relationships.


• Handling respondent and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.


• Staying updated on ongoing industry trends, market developments, service offerings, and client requirements across multiple sectors.


• Confidently addressing respondent queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.


• Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, respondent pipelines, and engagement metrics.


• Tracking key performance indicators including outreach conversion, respondent onboarding, call completion rates, and stakeholder engagement metrics.


• Adapting communication and engagement strategies based on respondent responses, industry type, and client-specific requirements.


• Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

Key Skills:

• Customer-centric attitude, excellent communication and interpersonal skills.


• Proven experience in communicating effectively and building relationships quickly over the phone, email and messages


• Focused approach to problem-solving along with a strong background in networking.


• 0-1 year of experience


• Fantastic Communication and writing skills – both verbal and written