Associate - Operations ( B2B )

1Lattice; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

1Lattice in Delhi invites an Associate for its 1Network onboarding team to coordinate onboarding of professionals such as doctors, architects, interior designers, teachers, and administrators. You will ensure projects run smoothly by matching client requirements with the right professionals and meeting timelines.

The role emphasizes proactive outreach, stakeholder engagement, and meticulous reporting on outreach activities and KPIs across domestic and international projects.

Qualifications

• Strong communication and interpersonal skills required.
• Experience in building relationships quickly over phone, email, and messages.
• Customer-centric approach with focus on stakeholder satisfaction.
• Familiarity with B2B outreach and onboarding processes.

Responsibilities

• Understand project scope and identify relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B respondents through LinkedIn, Naukri, industry databases, and professional networks.
• Conduct targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant respondents for consulting and research discussions.
• Make outbound B2B calls to prospective and existing respondents, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.
• Screen respondents and business participants based on client-defined screener questions, qualification criteria, and industry relevance.
• Manage end-to-end respondent engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.
• Scheduling and coordinating respondent consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.
• Briefing respondents and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.
• Conducting follow-up interactions with respondents and B2B stakeholders to ensure smooth engagement and maintain long-term professional relationships.
• Handling respondent and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.
• Staying updated on ongoing industry trends, market developments, service offerings, and client requirements across multiple sectors.
• Confidently addressing respondent queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.
• Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, respondent pipelines, and engagement metrics.
• Tracking key performance indicators including outreach conversion, respondent onboarding, call completion rates, and stakeholder engagement metrics.
• Adapting communication and engagement strategies based on respondent responses, industry type, and client-specific requirements.
• Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

Skills

Customer-centric

Excellent communication

Interpersonal skills

Networking

1 year experience

Job description

Job Summary

Were hiring an Associate for our 1Network team! As part of our B2B onboarding team, youll be responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, youll ensure that B2B projects are executed smoothly by onboarding the right professionals in line with client requirements and within the required timelines.

Responsibilities

• Understanding project scope and identifying relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B respondents through LinkedIn, Naukri, industry databases, and professional networks.
• Conducting targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant respondents for consulting and research discussions.
• Making outbound B2B calls to prospective and existing respondents, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.
• Screening respondents and business participants based on client-defined screener questions, qualification criteria, and industry relevance.
• Managing end-to-end respondent engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.
• Scheduling and coordinating respondent consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.
• Briefing respondents and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.
• Conducting follow-up interactions with respondents and B2B stakeholders to ensure smooth engagement and maintain long-term professional relationships.
• Handling respondent and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.
• Staying updated on ongoing industry trends, market developments, service offerings, and client requirements across multiple sectors.
• Confidently addressing respondent queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.
• Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, respondent pipelines, and engagement metrics.
• Tracking key performance indicators including outreach conversion, respondent onboarding, call completion rates, and stakeholder engagement metrics.
• Adapting communication and engagement strategies based on respondent responses, industry type, and client-specific requirements.
• Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

Key Skills

• Customer-centric attitude, excellent communication and interpersonal skills.
• Proven experience in communicating effectively and building relationships quickly over the phone, email and messages
• Focused approach to problem-solving along with a strong background in networking.
• 0-1 year of experience
• Fantastic Communication and writing skills both verbal and written