Associate - Operations B2B

1Lattice; India; On-site; INR 300,000 - 540,000; Full time

Job summary

1Lattice is hiring an Associate for its 1Network team to onboard professionals across doctors, architects, teachers, and administrators. You will manage end-to-end respondent onboarding, align with client requirements, and ensure timely project execution.

In this role, you will conduct targeted outreach, screen participants, coordinate calls, and maintain long-term relationships while navigating multiple time zones. Strong communication is essential.

Qualifications

• 1–year of experience in B2B onboarding or outreach preferred.
• Strong written and verbal communication with ability to engage stakeholders.
• Ability to coordinate with cross-functional teams and manage timelines.

Responsibilities

• Identify stakeholders across dealers, distributors, retailers, doctors, and partners.
• Conduct targeted outreach via email, LinkedIn, and calls to onboard respondents.
• Coordinate onboarding and engage respondents through calls and follow-ups.
• Screen respondents per client criteria and industry relevance.
• Maintain respondent engagement, invoicing, and post-call follow-ups.
• Schedule and coordinate consultations and stakeholder callbacks per client timelines.
• Brief respondents on project objectives and expectations prior to calls.
• Track outreach activities, respondent pipelines and engagement metrics.
• Adapt communication strategies based on respondent responses and industry type.
• Coordinate with teams across time zones for domestic and international projects.

Skills

Customer focus

Communication skills

Interpersonal skills

Networking

Outbound outreach

Tools

LinkedIn

Naukri

Job description

Job Description:

About us:

1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.

About the Role:

We're hiring an Associate for our 1Network team! As part of our B2B onboarding team, you'll be responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, you'll ensure that B2B projects are executed smoothly by onboarding the right professionals in line with client requirements and within the required timelines.

Key responsibilities :

• Understanding project scope and identifying relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B respondents through LinkedIn, Naukri, industry databases, and professional networks.
• Conducting targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant respondents for consulting and research discussions.
• Making outbound B2B calls to prospective and existing respondents, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.
• Screening respondents and business participants based on client-defined screener questions, qualification criteria, and industry relevance.
• Managing end-to-end respondent engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.
• Scheduling and coordinating respondent consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.
• Briefing respondents and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.
• Conducting follow-up interactions with respondents and B2B stakeholders to ensure smooth engagement and maintain long-term professional relationships.
• Handling respondent and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.
• Staying updated on ongoing industry trends, market developments, service offerings, and client requirements across multiple sectors.
• Confidently addressing respondent queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.
• Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, respondent pipelines, and engagement metrics.
• Tracking key performance indicators including outreach conversion, respondent onboarding, call completion rates, and stakeholder engagement metrics.
• Adapting communication and engagement strategies based on respondent responses, industry type, and client-specific requirements.
• Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

Key Skills:

• Customer-centric attitude, excellent communication and interpersonal skills.
• Proven experience in communicating effectively and building relationships quickly over the phone, email and messages
• Focused approach to problem-solving along with a strong background in networking.
• 0-1 year of experience
• Fantastic Communication and writing skills - both verbal and written