Associate - Operations (B2B)

1Lattice; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

1Lattice is hiring an Associate for its 1Network team in Delhi. You will onboard professionals such as doctors, architects, interior designers, teachers, and administrators, ensuring projects meet client requirements and timelines.

You will conduct outreach, screen respondents, coordinate calls, manage onboarding and invoicing, and maintain long-term professional relationships across multiple sectors while staying updated on industry trends.

Qualifications

• Strong communication and writing skills across phone, email and messages.
• Ability to build relationships quickly and manage multiple stakeholders.
• Experience with outreach, onboarding or client coordination is desirable.

Responsibilities

• Identify relevant stakeholders and industry contacts for onboarding.
• Conduct targeted outreach via email, LinkedIn and calls to onboard respondents.
• Screen respondents based on client criteria and industry relevance.
• Manage end-to-end respondent engagement, onboarding and follow-ups.
• Schedule consultations and coordinate stakeholder discussions per client timelines.
• Prepare reports on outreach activity and engagement metrics.
• Maintain long-term professional relationships and address queries as needed.
• Coordinate across time zones for domestic and international projects.

Skills

Customer-centric

Communication skills

Interpersonal skills

Outbound outreach

Networking

Job description

About us:

1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.

About us:

1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.

About the Role:

We’re hiring an Associate for our 1Network team! As part of our B2B onboarding team, you’ll be responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, you’ll ensure that B2B projects are executed smoothly by onboarding the right professionals in line with client requirements and within the required timelines.

Key responsibilities :

• Understanding project scope and identifying relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B respondents through LinkedIn, Naukri, industry databases, and professional networks.
• Conducting targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant respondents for consulting and research discussions.
• Making outbound B2B calls to prospective and existing respondents, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.
• Screening respondents and business participants based on client-defined screener questions, qualification criteria, and industry relevance.
• Managing end-to-end respondent engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.
• Scheduling and coordinating respondent consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.
• Briefing respondents and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.
• Conducting follow-up interactions with respondents and B2B stakeholders to ensure smooth engagement and maintain long-term professional relationships.
• Handling respondent and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.Staying updated on ongoing industry trends, market developments, service offerings, and client requirements across multiple sectors.
• Confidently addressing respondent queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.
• Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, respondent pipelines, and engagement metrics.
• Tracking key performance indicators including outreach conversion, respondent onboarding, call completion rates, and stakeholder engagement metrics.
• Adapting communication and engagement strategies based on respondent responses, industry type, and client-specific requirements.
• Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

Key Skills:

• Customer-centric attitude, excellent communication and interpersonal skills.
• Proven experience in communicating effectively and building relationships quickly over the phone, email and messages
• Focused approach to problem-solving along with a strong background in networking.
• 0-1 year of experience
• Fantastic Communication and writing skills - both verbal and written