Associate NBBL Operations

National Payments Corporation of India; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

National Payments Corporation of India (NPCI) is seeking an Associate - Operations to drive settlement and onboarding activities within BBPS ecosystem. The role requires 3+ years of operations, compliance, and risk experience in BFSI, with a Master’s degree in a relevant field.

Location is Chennai or Mumbai, with a permanent on-site role. The incumbent will handle settlement cycles, stakeholder management, and governance, ensuring regulatory compliance and process excellence across the BBPS

Qualifications

• 3+ years of experience in BFSI operations or related fields.
• Master's degree in a relevant field.
• Experience in project management, risk management, and compliance frameworks.

Responsibilities

• Settlement Operations & Reconciliation: execute and monitor daily settlement cycles, ensure accurate processing and reporting.
• Participant, Customer & Stakeholder Management: onboard banks and ecosystem participants, manage complaints and service requests.
• Governance, Compliance & Process Excellence: ensure BBPS guidelines compliance, maintain SOPs, analyze data for improvements.

Skills

Operations

Compliance

Risk management

Process management

Education

Master's degree in a relevant field

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace.

The NPCIWAY is not just a framework - it's a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting‑edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace – it’s a platform to grow, contribute, and make a meaningful difference.

The incumbent will be responsible for driving critical operational processes within the Bharat Bill Payment System (BBPS) ecosystem, ensuring efficient settlement management, participant onboarding, customer grievance resolution, regulatory compliance, and stakeholder engagement. The role requires strong operational acumen, process governance capabilities, and the ability to collaborate with banks, non‑bank entities, and internal stakeholders to deliver a seamless and compliant bill payment experience.

Job details

Job Title: Associate - Operations

Division: NBBL Operations

Years of Experience: 3yrs+

Education: Graduate/Post Graduate or equivalent Full-time

Location: Chennai or Mumbai Permanent Role

Key responsibilities

Settlement Operations & Reconciliation -

• Execute and monitor multiple daily settlement cycles within defined TATs, ensuring accurate settlement processing, reconciliation, and timely dissemination of information to sponsor banks and stakeholders.
• Manage operational financial activities including computation of income, TDS, GST, and related reporting requirements.
• Resolve settlement exceptions and coordinate with participants to ensure seamless transaction processing and operational continuity.

Participant, Customer & Stakeholder Management -

• Manage customer complaints and service requests received through CRM, BBPS website, social media, and other channels, ensuring timely resolution and enhanced customer experience.
• Drive end‑to‑end onboarding of banks, non‑bank entities, Operating Units (OUs), Agent Institutions, and Agents on the BBPS platform within defined timelines.
• Conduct participant training sessions, address operational queries, and build strong relationships with ecosystem stakeholders to support smooth platform operations.

Governance, Compliance & Process Excellence -

• Ensure adherence to BBPS guidelines, regulatory requirements, communication protocols, and organizational governance standards.
• Maintain and periodically review SOPs, process documentation, and standardized channel experiences to drive operational consistency and compliance.
• Analyze operational data, prepare MIS, dashboards, and presentations, and identify opportunities for process improvements and operational excellence.

Key skills and experience required

1. 3+ years of experience in Operations, Compliance, Risk, or Process Management, preferably in the BFSI industry.
2. Master's degree in a relevant field.
3. Proven experience in project management, risk management, and compliance frameworks.
4. Strong analytical, stakeholder management, communication, and presentation skills.
5. AI-enabled mindset with the ability to leverage AI/ML tools and insights to drive smarter decision‑making, improve data workflows, and enhance outcomes.