Senior Associate Business Operations

NPCI; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Insurance & Wellness

Relocation support

Mobile reimbursement

Job summary

National Payments Corporation of India (NPCI) seeks a Senior Associate to manage and optimize UPI and Rupay operations, focusing on transaction processing and data analytics. You will coordinate with banks, international partners, TPAPs, and internal teams to ensure smooth settlement and performance insights.

The role requires a strong understanding of payment systems, regulatory requirements, and the ability to drive improvements in volume and efficiency in a fast-paced environment.

Qualifications

• Advanced Excel skills required.
• Experience with data analytics.
• +4 years of relevant experience in payment systems or related field.

Responsibilities

• Manage and optimize UPI and Rupay operations including Clearing and Settlement.
• Handle settlement payments to international partners.
• Analyze transaction data to identify trends and areas for improvement; work with banks and international partners.

Skills

Advance Excel

Data Analytics

+4

Job description

National Payments Corporation of India (NPCI) | Full Time

• Department NIPL Technical Account Management
• Date Opened 18/08/2026
• Experience Level Associate
• State/Province Maharashtra
• Required Skills
  • Advance Excel knowledge
  • Data Analytics
  • +4
• Job Type Full Time

About Us

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions.

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

Job Description and DutiesSenior Associate – Business Operations , NIPLReports to: Incharge, Business Operations, NIPL

• Job Responsibilities: We are seeking a highly skilled and experienced Senior Associate who will play a critical role in managing and optimizing UPI (Unified Payment Interface) and Rupay operations. The ideal candidate will have a strong understanding of payment systems, transaction processing, and data analytics, with a proven track record of driving business insights and decision-making.
• Key Responsibilities: UPI and Rupay Operations: Handle day-to-day Clearing and Settlement operations of UPI and Rupay payment systems. Including managing settlement payment to International Partners.
• Transaction Processing: Monitor and analyze transaction data to identify trends, patterns, and areas for improvement. Working with Banks, International Partners and TPAP on Declines and working towards reducing the declines % through close coordination with each stakeholder.
• Payment System Maintenance: Collaborate with internal teams to ensure the smooth maintenance and upgrade of payment systems, including UPI and Rupay.
• Process Compliance: Ensure all processes are followed in compliance with regulatory requirements and all processes are followed in line with the approved and documented process and internal policies.
• Data Analytics and Reporting: Create data analytics tools to provide insights and recommendations on payment system performance, transaction volumes, and customer behavior. Create reports for onwards reporting regulators and senior management.
• Stakeholder Management: Communicate with internal stakeholders, including sales, marketing, and finance, to provide payment system insights and recommendations. Also communicate with external stakeholders including International Partner, TPAP,s Banks at a regular frequency.
• UPI and Rupay Specific: Develop and implement strategies to optimize UPI and Rupay transaction volumes, customer acquisition, and merchant acquisition.
• Skills & Qualifications:
  • 1. Education: Bachelor’s degree in computer science, Engineering, or a related field.
  • 2. Experience: Minimum 5 years of experience in payment systems, banking, or a related field.
  • 3. Skills:
    • Proficiency in payment systems, including UPI and Rupay.
    • Strong understanding of transaction processing, payment system maintenance, and data analytics.
    • Familiarity with regulatory requirements and industry standards related to payment systems and data security.
    • Experience with data analytics tools and reporting.
  • 4. Soft Skills:
    • Excellent communication and presentation skills.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and meet deadlines.