Associate MPS

Stryker Group; Thane; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Stryker Group in India seeks a Clinical Field Support Specialist to provide on-site clinical product support during procedures, train surgeons and OR staff on robotic arm applications and instruments, and deliver in-services for assigned accounts.

You will use proprietary software to assist with implant planning, troubleshoot issues, collaborate with Sales and Marketing, and travel up to 75% to support regional customers.

Qualifications

• Clinical support experience in medical settings or similar roles.
• Customer-focused with service-oriented mindset.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities under pressure.
• Willingness to travel extensively within the region.
• Detail-oriented with quick learning ability.

Responsibilities

• Provide clinical product support to end users during procedures.
• Train surgeons and OR staff on robotic arm applications and instruments.
• Deliver in-services and education sessions for assigned accounts.
• Prepare pre-operative CT scans for implant planning using proprietary software.
• Troubleshoot and resolve product-related issues to maintain satisfaction.
• Collaborate with Sales and Marketing to raise product awareness and relationships.
• Provide feedback to drive product improvements and customer experience.
• Be prepared to travel up to 75%.

Skills

Clinical support

Customer focus

Communication

Problem solving

Travel readiness

Attention to detail

Education

B.Tech in Biomedical Engineering (preferred)

Job description

What You Will Do

• Provide clinical product support to all end users, including on-site guidance and assistance during surgical procedures.
• Train surgeons and operating room staff, offering both clinical and technical support for operating the company’s robotic arm applications, associated equipment, and instruments to ensure optimal placement and precision.
• Deliver ongoing in-services and customer education sessions for assigned accounts.
• Use proprietary software to prepare pre-operative CT scans for use with the RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons with implant planning, sizing, and positioning.
• Troubleshoot and resolve product-related issues quickly and effectively to ensure high customer satisfaction.
• Collaborate with Sales and Marketing teams to increase product awareness, highlight clinical benefits, and build strong relationships with key surgeons and OR staff.
• Provide product-related feedback to support continuous improvement and enhanced customer experience.
• Be ready to travel up to 75%.

What You Need

• Clinical support experience—for example, as a medical field technician, application specialist, or in a similar role.
• Strong customer focus with the ability to place customer needs at the center of everything you do.
• Excellent communication and interpersonal skills.
• High stress tolerance and strong problem-solving abilities to troubleshoot issues effectively.
• Flexibility to travel extensively within the region.
• Strong attention to detail, curiosity, and the ability to learn quickly.

Fluency in English.

Preferences

• Education: B.Tech in Biomedical Engineering (preferred).
• Experience: 1–5 years of relevant industry experience.
• Operating Theatre (OT) Exposure: 1–3 years of hands‑on OT experience preferred.