Associate-MPS

Stryker; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Stryker is seeking a Clinical Applications Specialist in Mumbai to provide on-site clinical product support during surgeries and to train surgeons and OR staff in robotic arm applications. You will use proprietary software for pre-operative CT planning and assist in implant sizing and positioning, ensuring precision and patient outcomes.

You will troubleshoot product issues, collaborate with Sales and Marketing to promote clinical benefits, and deliver ongoing in-services and customer education

Qualifications

• B.Tech Biomedical or similar education.
• Experience in OT is a must.
• 1.5 to 5 years of work experience with Robotic equipments.
• Clinical support experience, for example as a medical field technician, application specialist or similar.
• Strong customer focus, you place the customer at the heart of everything you do!
• High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems.
• Demonstrated detail orientation, curious and fast learner.
• Fluent in English.

Responsibilities

• Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
• Solve potential product problems for customers in an expeditious and highly satisfactory manner.
• Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
• Provide feedback on product to improve performance and customer satisfaction.

Skills

Clinical support

Customer focus

Stress resistance

Detail oriented

English fluency

Education

B.Tech Biomedical or similar

Tools

Robotic equipment

Job description

What will you do?

• Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
• Solve potential product problems for customers in an expeditious and highly satisfactory manner.
• Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
• Provide feedback on product to improve performance and customer satisfaction.

What will you need?

• B.Tech Biomedical or similar education
• Experience in OT is a must
• 1.5 to 5 years of work experience with Robotic equipments
• Clinical support experience, for example as a medical field technician, application specialist or similar
• Strong customer focus, you place the customer at the heart of everything you do!
• High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems
• Demonstrated detail orientation, curious and fast learner
• Fluent in English

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.