Associate - MPS

Stryker; Maharashtra; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Stryker in Maharashtra, India is seeking a candidate to provide clinical product support and training for their robotic arm applications. Responsibilities include site guidance during surgical procedures and ongoing customer education.

The ideal candidate holds a B.Tech in Biomedical and has 1.5 to 5 years of experience with robotic equipment, strong problem-solving skills, and a customer-focused attitude. Proficiency in English is required.

Qualifications

• 1.5 to 5 years of work experience with robotic equipment.
• Experience in OT is a must.
• Clinical support experience, e.g., as medical field technician or application specialist.

Responsibilities

• Provide clinical product support to end users and assist during surgical procedures.
• Train surgeons and staff on robotic arm applications and instruments.
• Solve potential product problems for customers quickly and satisfactorily.

Skills

Customer focus

Problem solving

Detail orientation

Stress resistance

Fluency in English

Education

B.Tech Biomedical or similar

Job description

What will you do?

• Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in‑services, and customer education to assigned account(s).
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
• Solve potential product problems for customers in an expeditious and highly satisfactory manner.
• Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
• Provide feedback on product to improve performance and customer satisfaction.

What will you need?

• B.Tech Biomedical or similar education
• Experience in OT is a must
• 1.5 to 5 years of work experience with robotic equipment
• Clinical support experience, for example as a medical field technician, application specialist or similar
• Strong customer focus, you place the customer at the heart of everything you do!
• High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems
• Demonstrated detail orientation, curious and fast learner
• Fluent in English