Associate-MPS

Stryker; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Stryker in Delhi is seeking individuals for a role focused on providing clinical product support and on-site assistance during surgical procedures. Responsibilities include training surgeons on the company's robotic arm applications and preparing pre-operative scans using proprietary software.

The ideal candidate should have a B. Tech in Biomedical or similar, along with experience in OT and a strong customer focus. This opportunity involves collaboration with sales teams and offers the chance to enhance customer satisfaction.

Qualifications

• 1.5 to 5 years of work experience.
• Experience in OT is essential.
• Clinical support experience as a medical field technician or application specialist.

Responsibilities

• Provide clinical product support and on-site guidance during surgical procedures.
• Train surgeons and OR staff on robotic arm applications and instruments.
• Prepare pre-operative scans using proprietary software.

Skills

Clinical support

Problem-solving

Customer focus

Detail orientation

Stress resistance

Education

B. Tech Biomedical or similar education

Job description

What Will You Do

• Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision. Additionally, you will provide ongoing in‑services and customer education to assigned account(s).
• Use proprietary software to prepare pre‑operative CT scans for use in conjunction with the company's RIO/Robotic Arm Interactive Orthopedic System, assisting surgeon in pre‑operative implant planning, implant sizing, and positioning.
• Solve potential product problems for customers in an expeditious and highly satisfactory manner.
• Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
• Provide feedback on product to improve performance and customer satisfaction.

What Will You Need

• B. Tech Biomedical or similar education
• Experience in OT is a must
• 1.5 to 5 years of work experience
• Clinical support experience, for example as a medical field technician, application specialist or similar
• Strong customer focus, you place the customer at the heart of everything you do
• High level of stress resistance, demonstrated problem‑solving skills to troubleshoot potential problems
• Demonstrated detail orientation, curious and fast learner
• Fluent in English