Associate-MPS

Stryker Group; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Stryker Group is seeking a Clinical Product Specialist in Delhi, India to provide on-site guidance during surgical procedures and offer technical support for robotic arm applications. The role includes training surgeons and operating room staff while ensuring precision in surgeries.

The ideal candidate has a B. Tech in Biomedical Engineering, 1.5 to 5 years of experience, and strong problem-solving skills. You will also enhance customer relationships and feedback to improve product performance.

Qualifications

• 1.5 to 5 years of work experience.
• Clinical support experience as a medical field technician or application specialist.
• Fluency in English.

Responsibilities

• Provide clinical product support during surgical procedures.
• Train staff on robotic arm applications and equipment.
• Prepare pre-operative CT scans using proprietary software.
• Resolve product issues for end users effectively.
• Collaborate with Sales Representatives to increase product awareness.
• Provide feedback to improve product performance.

Skills

Customer focus

Problem solving skills

Detail orientation

Stress resistance

Technical support

Education

B. Tech Biomedical or Similar

Job description

What will you do

• Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
• Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
• Solve potential product problems for customers in an expeditious and highly satisfactory manner.
• Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
• Provide feedback on product to improve performance and customer satisfaction.

What will you need

• B. Tech Biomedical or Similar education
• Exp in OT is a must
• 1.5 to 5 years of work exp
• Clinical support experience, for example as a medical field technician, application specialist or similar
• Strong customer focus, you place the customer at the heart of everything you do!
• High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems
• Demonstrated detail orientation, curious and fast-learner
• Fluent in English