Associate MIS/FP&A

HCL Technologies Limited; Dadri; On-site; INR 201,000 - 357,000; Part time

Job summary

HCL Technologies Limited in Noida is seeking a motivated candidate for a 6-month contract role to drive student enrollment through outbound calls and handling inbound queries about courses, admissions, fees, and timelines.

You will document outcomes in CRM, qualify interest, schedule counseling, and ensure policy-aligned guidance with 100% CRM hygiene. Strong communication and objection handling are essential to close applications.

Qualifications

• Experience in outbound calling and handling inquiries.
• Strong communication and empathy on calls.
• Understanding of admissions process, eligibility, and timelines.

Responsibilities

• Make outbound calls to prospective students and document outcomes in CRM.
• Handle inbound queries about courses, admissions, fees, and timelines.
• Qualify interest, schedule counseling or application walkthroughs.
• Provide accurate, policy-aligned guidance and resolve concerns on call.
• Assist candidates with portal access, document uploads, and payment steps.
• Maintain 100% CRM hygiene with notes and next-action dates.

Skills

Outbound Calling

CRM Documentation

Communication

Sales Orientation

Data Privacy

Education

Graduation not mandatory

Tools

CRM systems

Document Upload

Job description

Job Summary

Location: Noida
Employment Type: Contract (6 months)

Role Purpose

Drive student enrollment by making outbound calls to prospective students and handling inbound queries about courses, admissions, eligibility, fees, and the application process. The role ensures a clear, professional explanation of university programs and timely follow‑ups to convert interest into completed applications.

Key Responsibilities

• Outbound Calling & Lead Engagement
• Place high‑quality outbound calls to prospective students/leads provided by the university; document outcomes and next steps in the CRM.
• Qualify interest, assess fit against program eligibility, and schedule counseling slots or application walkthroughs.
• Inbound Query Handling
• Handle inbound phone related to courses, admissions criteria, fees, scholarships/financial aid, application timelines, and required documents.
• Provide accurate, policy‑aligned guidance and resolve concerns on the call
• Program Explanation
• Explain university programs (curriculum, duration, pedagogy, accreditation, outcomes) clearly and professionally.
• Follow up with interested candidates via planned cadences until application completion; assist with portal access, document upload, and payment steps.
• Address queries professionally; aim for first‑call resolution where feasible.
• Manage objections (fees, eligibility, mode, ROI) using approved talking points, log tickets and SLAs for any pending items.
• Maintain 100% CRM hygiene: disposition codes, notes, next‑action date/time, and consent flags.
• Share daily productivity and conversion reports; flag lead‑quality issues with evidence for marketing/partner teams.
• Compliance & Data Privacy
• Adhere to university/partner policies on data protection, consent, and call recording; follow approved scripts and disclosure norms.
• Comply with admissions governance and audit requirements; avoid misrepresentation.

Required Qualifications

• Education: Graduation is not mandatory
• Excellent communication (clear speech, empathy, listening) and objection handling.
• Admissions process know‑how: eligibility, documentation, fee structures, deadlines.
• Sales orientation with student‑first mindset; ability to close and guide to completion.
• Time management and discipline in following cadences.
• Compliance awareness and ethical conduct.

Key Responsibilities

Location: Noida
Employment Type: Contract (6 months)

Role Purpose

Drive student enrollment by making outbound calls to prospective students and handling inbound queries about courses, admissions, eligibility, fees, and the application process. The role ensures a clear, professional explanation of university programs and timely follow‑ups to convert interest into completed applications.

Key Responsibilities

• Outbound Calling & Lead Engagement
• Place high‑quality outbound calls to prospective students/leads provided by the university; document outcomes and next steps in the CRM.
• Qualify interest, assess fit against program eligibility, and schedule counseling slots or application walkthroughs.
• Inbound Query Handling
• Handle inbound phone related to courses, admissions criteria, fees, scholarships/financial aid, application timelines, and required documents.
• Provide accurate, policy‑aligned guidance and resolve concerns on the call
• Program Explanation
• Explain university programs (curriculum, duration, pedagogy, accreditation, outcomes) clearly and professionally.
• Follow up with interested candidates via planned cadences until application completion; assist with portal access, document upload, and payment steps.
• Address queries professionally; aim for first‑call resolution where feasible.
• Manage objections (fees, eligibility, mode, ROI) using approved talking points, log tickets and SLAs for any pending items.
• Maintain 100% CRM hygiene: disposition codes, notes, next‑action date/time, and consent flags.
• Share daily productivity and conversion reports; flag lead‑quality issues with evidence for marketing/partner teams.
• Compliance & Data Privacy
• Adhere to university/partner policies on data protection, consent, and call recording; follow approved scripts and disclosure norms.
• Comply with admissions governance and audit requirements; avoid misrepresentation.

Required Qualifications

• Education: Graduation is not mandatory
• Excellent communication (clear speech, empathy, listening) and objection handling.
• Admissions process know‑how: eligibility, documentation, fee structures, deadlines.
• Sales orientation with student‑first mindset; ability to close and guide to completion.
• Time management and discipline in following cadences.
• Compliance awareness and ethical conduct.

Skill Requirements

Location: Noida
Employment Type: Contract (6 months)

Role Purpose

Drive student enrollment by making outbound calls to prospective students and handling inbound queries about courses, admissions, eligibility, fees, and the application process. The role ensures a clear, professional explanation of university programs and timely follow‑ups to convert interest into completed applications.

Key Responsibilities

• Outbound Calling & Lead Engagement
• Place high‑quality outbound calls to prospective students/leads provided by the university; document outcomes and next steps in the CRM.
• Qualify interest, assess fit against program eligibility, and schedule counseling slots or application walkthroughs.
• Inbound Query Handling
• Handle inbound phone related to courses, admissions criteria, fees, scholarships/financial aid, application timelines, and required documents.
• Provide accurate, policy‑aligned guidance and resolve concerns on the call
• Program Explanation
• Explain university programs (curriculum, duration, pedagogy, accreditation, outcomes) clearly and professionally.
• Follow up with interested candidates via planned cadences until application completion; assist with portal access, document upload, and payment steps.
• Address queries professionally; aim for first‑call resolution where feasible.
• Manage objections (fees, eligibility, mode, ROI) using approved talking points, log tickets and SLAs for any pending items.
• Maintain 100% CRM hygiene: disposition codes, notes, next‑action date/time, and consent flags.
• Share daily productivity and conversion reports; flag lead‑quality issues with evidence for marketing/partner teams.
• Compliance & Data Privacy
• Adhere to university/partner policies on data protection, consent, and call recording; follow approved scripts and disclosure norms.
• Comply with admissions governance and audit requirements; avoid misrepresentation.

Required Qualifications

• Education: Graduation is not mandatory
• Excellent communication (clear speech, empathy, listening) and objection handling.
• Admissions process know‑how: eligibility, documentation, fee structures, deadlines.
• Sales orientation with student‑first mindset; ability to close and guide to completion.
• Time management and discipline in following cadences.
• Compliance awareness and ethical conduct.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.