Process Associate

HCL Technologies Limited; Chennai District; On-site; INR 500,000 - 900,000; Full time

Job summary

HCL Technologies Limited is seeking a process-oriented professional in Chennai to verify eligibility with end customers, review medical documentation, obtain prior authorization, and update patient information without the need for phone calls.

The role involves handling inquiries, resolving requests, and meeting performance targets while adhering to client workflows and compliance standards in a global healthcare environment.

Qualifications

• Ability to multitask.
• Ability to contribute to the process through improvement ideas.
• Analytical and problem-solving skills on the process.
• To use sound judgment and take decisions.

Responsibilities

• Assess and resolve enquiries, requests, and complaints, ensuring customer enquiries are addressed.
• Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and monitoring enquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
• Manage and update account-wise customer interactions daily, generated through workflows and queues.
• Achieve key and critical performance targets.
• Ensure efficiency measures are met in accordance with performance targets and process guidelines.
• Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
• Maintain effective work procedures as per client process workflows and HCL policy guidelines.
• Adhere to US healthcare compliance measures.

Skills

Multitasking

Process improvement

Analytical thinking

Decision making

Job description

Responsibilities encompass verifying eligibility with end customers, reviewing medical documentation, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and performing other necessary actions without the need for a phone call

Key Responsibilities

• Assess and resolve enquiries, requests, and complaints, ensuring customer enquiries are addressed
• Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and monitoring enquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
• Manage and update account-wise customer interactions daily, generated through workflows and queues.
• Achieve key and critical performance targets.
• Ensure efficiency measures are met in accordance with performance targets and process guidelines.
• Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
• Maintain effective work procedures as per client process workflows and HCL policy guidelines.
• Adhere to US healthcare compliance measures.

Skill Requirements

• Ability to multitask.
• Ability to contribute to the process through improvement ideas.
• Analytical and problem-solving skills on the process.
• To use sound judgment and take decisions

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.