Sr Technical Lead (Support & Operations)

HCL Technologies Limited; Lucknow; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

HCL Technologies Limited in Lucknow, Uttar Pradesh, seeks a Sr Technical Lead (Support & Operations) with deep expertise in application packaging, repackaging, and automated software installations for Windows desktop software. The role requires hands-on use of Flexera AdminStudio, Wise Package Studio, AppV 5.x, and strong scripting (PowerShell, VBScript).

You will mentor the team and drive end-to-end lifecycle management.

Qualifications

• Expertise in packaging and repackaging of Windows desktop software.
• Hands-on experience with Flexera AdminStudio, Wise Package Studio, AppV 5.x.
• Strong knowledge of Intune packaging and deployment processes.

Responsibilities

• Lead packaging projects and guide team members.
• Perform end-to-end Application Life Cycle Management and deployment activities.
• Document packaging processes and ensure quality across projects.

Skills

Application packaging

Repackaging

Software deployment

SCCM/Intune deployment

PowerShell

Tools

Flexera AdminStudio

Wise Package Studio

AppV 5.x

ServiceNow

Remedy

Job description

Sr Technical Lead (Support & Operations) Sr Technical Lead (Support & Operations) India Job Description Sr Technical Lead (Support & Operations) Lucknow, Uttar Pradesh

Job Summary

• Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
• Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.xand any other repackaging tools
• Excellent working knowledge in Intune packaging and troubleshooting activities.
• Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
• Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Scriptand able to guide the team members effectively.
• Should have hands on experience in Service Now/Remedy tools for application life cycle management.
• Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
• Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
• Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
• Experience on MAC Packaging is an added advantage.
• Knowledge or experience on Automation of Packaging process/technology
• Ability to communicate effectively with both IT and non-IT staff.
• Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
• Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
• Ability to innovate and convince others of the argument for change.
• Ability and eagerness to meet new objectives and learn new skills.
• Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
• Should have the excellent customer relationship and stakeholder management skills.
• Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
• Should have hands on experience in Transition/Transformation projects and its life cycle management.

Should have ability to manage the team and team conflicts.

Key Responsibilities

• Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
• Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.xand any other repackaging tools
• Excellent working knowledge in Intune packaging and troubleshooting activities.
• Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
• Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Scriptand able to guide the team members effectively.
• Should have hands on experience in Service Now/Remedy tools for application life cycle management.
• Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
• Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
• Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
• Experience on MAC Packaging is an added advantage.
• Knowledge or experience on Automation of Packaging process/technology
• Ability to communicate effectively with both IT and non-IT staff.
• Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
• Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
• Ability to innovate and convince others of the argument for change.
• Ability and eagerness to meet new objectives and learn new skills.
• Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
• Should have the excellent customer relationship and stakeholder management skills.
• Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
• Should have hands on experience in Transition/Transformation projects and its life cycle management.

Should have ability to manage the team and team conflicts.

Skill Requirements

• Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
• Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.xand any other repackaging tools
• Excellent working knowledge in Intune packaging and troubleshooting activities.
• Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
• Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Scriptand able to guide the team members effectively.
• Should have hands on experience in Service Now/Remedy tools for application life cycle management.
• Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
• Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
• Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
• Experience on MAC Packaging is an added advantage.
• Knowledge or experience on Automation of Packaging process/technology
• Ability to communicate effectively with both IT and non-IT staff.
• Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
• Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
• Ability to innovate and convince others of the argument for change.
• Ability and eagerness to meet new objectives and learn new skills.
• Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
• Should have the excellent customer relationship and stakeholder management skills.
• Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
• Should have hands on experience in Transition/Transformation projects and its life cycle management.

Should have ability to manage the team and team conflicts.

Other Requirements

• Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
• Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.xand any other repackaging tools
• Excellent working knowledge in Intune packaging and troubleshooting activities.
• Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
• Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Scriptand able to guide the team members effectively.
• Should have hands on experience in Service Now/Remedy tools for application life cycle management.
• Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
• Should have excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
• Should have the end-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
• Experience on MAC Packaging is an added advantage.
• Knowledge or experience on Automation of Packaging process/technology
• Ability to communicate effectively with both IT and non-IT staff.
• Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
• Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
• Ability to innovate and convince others of the argument for change.
• Ability and eagerness to meet new objectives and learn new skills.
• Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
• Should have the excellent customer relationship and stakeholder management skills.
• Should have the ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
• Should have hands on experience in Transition/Transformation projects and its life cycle management.

Should have ability to manage the team and team conflicts.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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