Specialist

HCL Technologies Limited; Bengaluru; Vor Ort; INR 800.000 - 1.000.000; Vollzeit

Zusammenfassung

HCL Technologies is seeking a Sales Enablement Analyst/Sr Analyst to support Distributor Business Consultants and cross-functional teams with sales support, invoicing, forecasting, accruals, and marketing program governance.

The role emphasizes KPI-driven operations, data accuracy, and collaboration with Supply Chain, Channel Improvement, and Sales teams across O2C and back-order management.

Qualifikationen

• 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, O2C, or related roles.
• Bachelor's degree in Business Administration, Commerce, or related field preferred.
• Experience in a KPI-driven, customer-focused environment.

Aufgaben

• Invoicing and back-order management across RDCs, GIT, and inventory.
• Handle service requests, price issues, and billing concerns within timelines.
• Support monthly forecasting and distributor demand consolidation.
• Assist AR processes and track overdue TAR items for bad debt resolution.
• Perform sales accruals, royalties, and rebate program calculations.
• Support marketing program data validation and settlements.

Kenntnisse

Sales Enablement

Sales Operations

Order Management

O2C

Analytical thinking

Communication skills

Attention to detail

Multi-priority management

Ausbildung

Bachelor's degree in Business Administration/Commerce

Tools

SAP ERP

Salesforce CRM

Excel

Jobbeschreibung

Job Description – Sales Enablement Analyst/Sr Analyst Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance.

Key Responsibilities

Key Responsibilities

Invoicing / Back Order Management

• Monitor invoicing and delivery related exceptions.
• Coordinate action when material is available but requested delivery date (RDD) is later.
• Follow up on PDT generated orders that are not invoiced.
• Coordinate with customers when material is available but acceptance is delayed.
• Manage RDC changes where locally blended products are unavailable at the default RDC.
• Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules.
• Monitor imported material availability and ETA updates.
• Provide back-order status updates to distributors and sales teams.
• Validate distributor requirements after month-end and support order cancellations if required.

Service Request Management

• Handle pricing issues in ACE, code visibility issues and customer master update requests.
• Track service request closure within timelines.
• Coordinate resolution of short deliveries, leakages, price variances and billing concerns.
• Support batch test report requests and product claim follow-up.
• Create and maintain vendor codes required for retail meets and business events.

Skill Requirements

Monthly Forecasting Support

• Collect and consolidate distributor demand/MI requests.
• Support Sales and Demand Planning teams in monthly forecasting activities.
• Track RDC-wise SMDS stock identified for liquidation.
• Monitor orders against SMDS stock and coordinate RDC changes where required.

Accounts Receivable Support

• Support documentation requests related to AR processes.
• Track overdue TAR items and support bad debt resolution activities.

Accrual & Royalty Management

• Perform calculations for sales accruals, commissions, royalties and rebate programs.
• Coordinate with Controllers and Sales teams for reconciliations and reporting.
• Support network updates, LOI issuance, VOC surveys and claims follow-up.
• Coordinate with Channel Improvement teams and business stakeholders.

Marketing Program Support

• Validate marketing program data and supporting documents.
• Track credit note payout timelines after program closure.
• Reconcile credit note amounts with TAR reports.
• Support rebates, cash discount programs and promotional settlements.

Stakeholder Interfaces

• Supply Chain & Demand Planning
• Business Excellence & Channel Improvement Teams

Required Skills

• Order Management & Customer Service Understanding
• Advanced Excel and Reporting Skills
• Analytical & Problem-Solving Capability
• Process Compliance & Attention to Detail

Key Performance Indicators

• Timely closure of service requests
• Back-order reduction and resolution effectiveness
• Data quality and master-data accuracy
• Timely accrual and royalty calculations
• SLA adherence and process compliance

Technical Skills

• Strong knowledge of Microsoft Excel, including:
• INDEX-MATCH
• Conditional Formatting
• Data Validation
• Hands-on experience with SAP ERP.
• Experience working with Salesforce CRM.
• Knowledge of Order-to-Cash (O2C) and Order Management processes.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to identifying and resolving issues.
• Strong collaboration and teamwork skills.

Experience & Qualification

• 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
• Bachelor's degree in Business Administration, Commerce, or a related field preferred.

Experience in a KPI-driven, customer-focused environment.

Other Requirements

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to identifying and resolving issues.
• Strong collaboration and teamwork skills.

Experience & Qualification

• 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
• Bachelor's degree in Business Administration, Commerce, or a related field preferred.
• Experience in a KPI-driven, customer-focused environment.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.