Associate Manager, Mid Office Operations

IN_CSS Randstad Global Capability Center Private Limited; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Flexible benefits

Job summary

Randstad India, Hyderabad-based HR operations team, seeks an experienced professional to oversee payroll inputs, benefits administration, and operational reporting. You will monitor service delivery, drive process improvements, and coordinate with Payroll, Finance, Legal and IT to align cross-functional workflows.

You will guide junior HR operations staff, ensure compliance with local labor laws and company policies, and serve as the main contact point for employees on external HR matters.

Qualifications

• Overviews HR processes and cross-functional collaboration.
• Guides and mentors junior HR staff.
• Ensures compliance with local labor laws and company policies.

Responsibilities

• Oversees payroll inputs, benefits administration
• Monitors daily service delivery performance and resolves operational escalations.
• Prepares HR operations reports and identifies areas for process improvement.
• Coordinates with Payroll, Finance, Legal, and IT to align cross-functional workflows.
• Supports implementation of new systems, tools, or automation in HR operations.
• Guides junior HR operations for external staff, providing coaching on procedures and service standards.
• Ensures compliance with local labor laws and company policies.
• Acts as the contact point for employees on operational HR for external matters.

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Responsibilities

• Oversees payroll inputs, benefits administration
• Monitors daily service delivery performance and resolves operational escalations.
• Prepares HR operations reports and identifies areas for process improvement.
• Coordinates with Payroll, Finance, Legal, and IT to align cross-functional workflows.
• Supports implementation of new systems, tools, or automation in HR operations.
• Guides junior HR operations for external staff, providing coaching on procedures and service standards.
• Ensures compliance with local labor laws and company policies.
• Acts as the contact point for employees on operational HR for external matters.

Grade Descriptor

• Good understanding of procedures and concepts within own discipline and knowledge of these elements in other disciplines
• Provides management and operational oversight to large and/or moderately complex business or technical support team members, potentially including work leaders
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors/team leaders
• Responsible for end results of the team
• Provides input on resource planning, guidelines, processes and procedures
• Solves problems guided by policies and procedures; receives guidance from manager

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.