Senior Associate, Mid Office Operations

IN_CSS Randstad Global Capability Center Private Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Randstad India is seeking a Talent App Support specialist to guide candidates through the Randstad app onboarding journey, from download to work readiness. You will provide proactive technical guidance and responsive support via phone, live chat, and email to ensure a smooth talent experience.

You will collect feedback, drive improvements, and act as the first point of contact for app issues, escalating complex problems to internal teams as needed.

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Job Purpose

The Talent App support role support talent through a digital journey from Randstad App download to hire. Working to expand the volume of ready to work talent by delivering a premium talent experience, underpinned by exceptional communication, active listening, and understanding of talent needs.

Key accountabilities

Talent readiness

Proactively support Talent through every phase of the onboarding process from initial sign-up to achieving work ready status. Provide active technical guidance and hands‑on support to ensure the successful download and initial configuration of the Randstad app.

Talent Communication and Support

Manage and maintain effective communication with talent across various digital and direct channels, specifically including telephone calls, live chat, and email correspondence, to ensure a highly responsive and seamless support experience.

Technical and User Support

Acts as the first point of contact for app troubleshooting and technical support related, resolving common issues efficiently Identifying and escalating complex technical issues to the appropriate internal teams for resolution, ensuring minimal disruption to the Talent journey.

Continuous Improvement and Feedback

Capture, document, and provide feedback on common issues and pain points related to the digital experience. Share insights to inform and drive continuous improvements for the wider Talent experience.

In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad.

To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests.

Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.