Associate Manager – Life Insurance BPS Operations

Shashwath Solution; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Shashwath Solution is seeking an Associate Manager Life Insurance BPS Operations to drive day-to-day operational excellence and deliver exceptional client service. The role emphasizes team leadership, overseeing daily functions, and maintaining service levels to meet client expectations.

You will monitor performance, coach staff, and collaborate across functions to optimize processes, migrations, and system conversions, ensuring high-quality outcomes aligned with business goals.

Qualifications

• Experience leading and mentoring teams to achieve service levels.
• Strong focus on improving processes, SLAs, and KPIs.
• Ability to coordinate cross-functional activities and migrations.

Responsibilities

• Lead, mentor, and manage a team of Process Associates and SME.
• Ensure adherence to client-defined SLAs, KPIs, and contractual obligations.
• Identify and implement process improvements and system migrations.

Skills

Team leadership

Operational management

Process optimization

Job description

We are seeking a highly motivated, dedicated, and detail-oriented individual to join our team as an Associate Manager Life Insurance BPS Operations. This role is pivotal in driving day-to-day operational excellence, ensuring seamless business operations, and delivering exceptional client service.

The Associate Manager will be responsible for overseeing daily functions, maintaining service level compliance, and fostering a culture of continuous improvement. Key responsibilities include leading and supporting teams, monitoring performance metrics, enhancing processes, and collaborating across functions to ensure high-quality outcomes aligned with business goals.

Key Responsibilities includes

1. Team Leadership & Development
Lead, mentor, and manage a team comprising Process Associates and SME.
Monitor individual and team performance, offering regular coaching and support to
enhance productivity and quality.
Foster a positive, motivated, and engaged team environment.
2. Operational Management
Ensure consistent adherence to client-defined SLAs, KPIs, and contractual obligations.
Manage escalations, resolve client and customer concerns, and address overpayment
issues promptly.
Conduct regular performance evaluations and monthly one-on-one sessions.
Bring hands‑on experience in managing process migrations and system conversions.
3. Process Optimization