BPO Assistant Manager - Insurance

Kriyalogic Technologies; Pune District; Vor Ort; INR 1.500.000 - 2.300.000; Vollzeit

Zusammenfassung

Kriyalogic Technologies in Pune, India, is seeking an experienced BPO Operations Lead to manage day-to-day delivery, lead team leaders and associates, and drive process improvements. The role focuses on achieving service levels, quality metrics, and business targets within a fast-paced BPM environment.

You will prepare daily and monthly performance reports, coordinate with clients and internal stakeholders, and mentor your team to deliver consistent, high-quality outcomes.

Qualifikationen

• 5-8 years of BPO operations experience.
• Insurance or BFSI domain experience is mandatory.
• Strong team management and leadership skills.
• Good knowledge of SLA, KPI, and quality metrics.
• Excellent communication and stakeholder management skills.

Aufgaben

• Manage day-to-day BPO operations and process delivery.
• Lead and manage team leaders and associates.
• Monitor KPIs, SLAs, productivity, and quality.
• Handle client coordination and operational escalations.
• Ensure process compliance and achieve business targets.
• Drive team performance and process improvements.
• Prepare daily and monthly performance reports.

Kenntnisse

Team management

Stakeholder management

Communication

BPO operations

KPI monitoring

Jobbeschreibung

Responsibilities

• Manage day-to-day BPO operations and process delivery.
• Lead and manage team leaders and associates.
• Monitor KPIs, SLAs, productivity, and quality.
• Handle client coordination and operational escalations.
• Ensure process compliance and achieve business targets.
• Drive team performance and process improvements.
• Prepare daily and monthly performance reports.

Requirements

• 5-8 years of BPO operations experience.
• Insurance or BFSI domain experience is mandatory.
• Strong team management and leadership skills.
• Good knowledge of SLA, KPI, and quality metrics.
• Excellent communication and stakeholder management skills.