Associate Manager - E-commerce

Tally Solutions; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tally Solutions in Bengaluru, India, is seeking a Marketing & Inside Sales Operations leader with 5-8 years of experience to drive end-to-end online sales journeys across self-serve and assisted paths.

You will own the technology stack behind CRM, AI tools, and enablement platforms, partner with digital marketing, e-commerce, and product teams, and scale inside sales operations into new geographies such as Kenya, UAE, and Saudi Arabia.

Responsibilities

• Operate across both digital and assisted sales from self-serve to inside-sales-led purchases.
• Gain exposure across e-commerce operations, digital marketing, and business operations.
• Own the technology stack behind sales operations CRM, AI tools, and enablement systems.
• Lead business reviews with management and drive data-driven improvements.
• Scale inside sales operations into new geographies including Kenya, UAE, and Saudi Arabia.
• Balance new initiatives with optimizing existing programs.
• Collaborate with digital marketing, e-commerce, product, and tech teams.
• Drive customer journey improvements from discovery to purchase, self-serve or assisted.
• Foster a customer-first culture and scale team structures for new markets.
• Guide inside sales and customer care teams toward performance and accountability.
• Own the technology stack powering sales operations and ensure alignment with business goals.
• Bridge self-serve and assisted journeys for a fluid operation and scale across geographies.

Job description

Job Summary

Marketing: India | 5-8yrs

Responsibilities

• Operate fluidly across both digital and assisted sales operations from fully self-serve, campaign-driven purchases to inside-sales-led.
• Gain broader exposure across e-commerce operations, digital marketing, and business operations.
• Own the technology stack behind these operations CRM, AI tools, and other platforms while also taking a strategic view of the entire process to identify gaps and drive improvements.
• The role spans both 0-to-1 initiatives and running existing programs, includes leading business reviews with management, and will play a key role as we expand inside sales operations into new geographies, including Kenya, UAE, and Saudi Arabia.

Business Ownership Growth

• Own end-to-end online sales operations performance across digital, self-serve journeys and assisted/inside-sales-led journeys.
• Drive strategy aligned with both immediate program needs and long-term expansion goals, including planned entry into new geographies (Kenya, UAE, Saudi Arabia).
• Continuously identify opportunities to improve revenue, conversion, and operational efficiency.

Cross-functional Technology Oversight

• Own the technology stack powering sales operations CRM, dialer platforms, AI tools, and related enablement systems.
• Work closely with digital marketing, e-commerce, product, and tech teams to ensure execution stays aligned to business objectives.
• Take a strategic, birds-eye view of the entire operation to identify gaps and drive process improvements.

Customer Experience Conversion

• Drive improvements across the customer journey from digital discovery and consideration to purchase, whether self-serve or assisted.
• Lead interventions on lead nurturing, query resolution, and personalization within the inside-sales-led journey.
• Support conversion-focused initiatives in partnership with digital marketing and e-commerce teams.

Program Performance Management

• Balance 0-to-1 initiatives with running and optimizing existing programs.
• Lead business reviews with management, presenting data-driven recommendations on performance.
• Monitor operational and campaign performance, ensuring alignment with ROI and business goals.

Team Enablement

• Enable and guide inside sales and customer care teams toward performance and accountability.
• Foster a customer-first culture across teams supporting both digital and assisted sales journeys.
• Play a key role in scaling team structure and processes as we expand into new markets.

The Scope of Your Influence

• Own and manage the technology stack behind sales operations CRM, dialer systems, AI tools, and other enablement platforms.
• Take a strategic, birds-eye view of end-to-end sales operations to identify gaps and drive improvements.
• Lead business reviews with management, bringing data-driven insights and recommendations.
• Drive initiatives while also owning and running existing programs.
• Bridge digital (self-serve) and assisted (inside-sales-led) purchase journeys to ensure a fluid, consistent operation.
• Play a key role in scaling inside sales operations into new geographies, including Kenya, UAE, and Saudi Arabia.
• Collaborate closely with digital marketing, e-commerce, product, and tech teams to keep execution aligned to business goals.