Account Management (e-commerce)

CommerceX; Gurugram District; On-site; INR 500,000 - 1,000,000; Full time

Job summary

A leading ecommerce marketing firm in Gurugram is seeking a candidate with 3-5 years of ecommerce operations management experience. Responsibilities include understanding client objectives, coordinating with diverse teams, handling ad operations, and managing marketplace performance. The ideal candidate should possess strong communication and analytical skills, a passion for marketing, and innovative thinking. Candidates should be graduates with a robust understanding of digital marketing channels and must demonstrate the ability to exceed client goals.

Qualifications

• Minimum 3-5 years of experience in ecommerce operations on client-side or agency.
• Strong communication and analytical skills.
• Passion for marketing and client business growth.
• Creative thinking and innovative strategies.
• Self-motivated with a desire to learn.

Responsibilities

• Understand client objectives and drive strategy execution.
• Coordinate with multiple teams to meet client goals.
• Manage digital ad operations with clients.
• Handle marketplace operations for clients.
• Monitor reports and prepare reviews with actionable insights.

Skills

Ecommerce operations management

Communication skills

Analytical skills

Digital marketing strategies

Data analysis

Education

Any Graduate

Tools

Google Analytics

Advanced Excel

PowerPoint

Facebook Ads

Google Ads

CRM tools

Job description

Ability to handle different lifestyle brand’s ecommerce business growth mandates across brand website and various marketplaces with relevant experience at the client side or similar agencies.

Key Responsibilities

• Understanding client’s objectives and driving strategy and execution of the same and over-delivering on the goals.
• Co-ordination with multiple teams i.e. Technology, Creatives, Paid marketing, CRM and Marketplaces to meet the client’s end objective
• Responsible for digital ad operations with the client & in-house digital ad-operations team and drive the client’s end goals.
• Responsible for marketplaces operations viz Amazon/Flipkart with the client and inhouse marketplaces management teams and drive the clients end goals.
• Monitoring of daily reports, preparation of weekly & monthly reviews with clients leading to actionable insights.
• In-depth understanding of all variables that can impact the client’s account and working with the internal teams to ensure client’s goals are exceeded
• Ability to do a research on best practices to be adopted, tools to be employed and share insights
• Strong understanding of data to measure marketing mix effectiveness of different channels i.e., paid, organic etc
• Cross-sell & Up-sell wherever opportunity arises to expand the accounts.

Candidate Should Have

• Any Graduate with minimum 3-5 years of experience in managing ecommerce operations cross-channels on the client side, agency experience/understanding of FB/Google channels/various marketplaces channels
• Extremely good communication & analytical skills and ability to identify and persevere from any situation
• Passionate about marketing and growing client’s business across verticals
• Out of the box thinking and innovative strategies that can help improve client’s accounts
• Hard self-worker with an attitude to prove himself, hunger to learn more & passion to grow
• Understanding of different marketing channels and how they work in co-relation with each other
• High awareness & thought leadership in the client’s verticals which the candidate is handling

Technical Skills

• Understanding of digital platforms like Google, Facebook, Remarketing, CRM and marketplaces like Amazon/Flipkart
• Analytical platforms like Google Analytics, Appsflyer, Mixpanel
• Advanced Excel & PowerPoint skills