Senior SME - System Database (DA1)

Microland; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Microland Limited is seeking a seasoned Database Administrator to manage database technology across the business. You will lead planning for new tech rollouts, ensure SOPs and knowledge base are up to date, and drive improvements from past learnings.

You will handle complex incidents, prepare RCAs, coordinate with data centers and TAC teams for fast resolutions, and ensure strict change control processes are followed with proper RFCs and handovers.

Qualifications

• Experience with database backups, design, development, testing, and performance tuning.
• Expert knowledge in backup and recovery tools.
• Database support and deployments.
• Experience with RCA and incident resolution.

Responsibilities

• Technology management: oversee database technology for the business; plan new tech rollouts and ensure team readiness.
• Resolution and RCA: address complex incidents; prepare RCA and assist with major tickets; perform patches and tuning.
• Triaging: L3 as final escalation; coordinate with data center and TAC teams for resolution.
• Process compliance: prepare RFCs, track tickets, and ensure change approval and handover notes.

Skills

Database backups

Performance tuning

Backup & recovery

DB Administration

Education

Any Graduate (Engineering / Science)

MSSQL Certification

Cloud Associate Certification

Tools

MS SQL Server

Backup tools

Job description

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

• Primary -> Technology | Database|Responsible for database backups, design, development, testing, and performance tuning | 4 - Advanced
• Primary -> Technology | Database|Expert knowledge in using Backup and recovery tools | 4 - Advanced
• Secondary -> Technology | Database Administration, General|Database Support | 4 - Advanced
• Secondary -> Technology | Database Administration, General|Implementing Database Builds/Deployments | 4 - Advanced

Certification :

Technology | Cloud Associate Certification, MSSQL Certification

Delivery Skills :

• 1. Technology Management: Responsible for overall Database technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
• 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching
• 3. Triage: Generally the L3 is the final level of escalation for all Database related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
• 4. Process Compliance:
  • - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
  • - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
  • - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
  • - Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
  • - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
  • - Ensure tickets are closed post user/customer communication,
  • - Maintain inventory of Network equipments and links,
  • - Constantly track tickets for SLA adherence and elevate on deviations as defined in the process.