Associate Manager - Service Delivery

Microland Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Microland Limited seeks personnel with BE/BTech/MCA background and strong IT operations, service portfolio, and behavioral skills. The role focuses on shaping delivery strategies, business case development, and pricing for new engagements, with emphasis on scalable methodologies and managerial development.

Candidates should bring a mix of technical understanding and client-facing acumen to drive delivery excellence and strategic growth.

Qualifications

• Engineer degree BE/BTech/MCA or equivalent.
• Knowledge of IT operations and service portfolio management.
• Exposure to client delivery and business development initiatives.

Responsibilities

• Understand and develop new business cases and client needs from delivery perspective.
• Demonstrate delivery methodology to prospective clients.
• Assist in costing and pricing for new business cases.
• Identify and define new delivery methodologies to improve outcomes.
• Define skills and capabilities required for new managers and development needs.
• Identify thresholds for achievements within delivery programs.

Skills

IT Operations Management

Service Portfolio

Behavioral

Aptitude

Managerial Skills

Execution Excellence

Education

BE/BTech/MCA

Tools

ITIL Intermediate Certificate

Job description

Education Qualification :

Engineer - B.E / B.Tech / MCA

Skills :

Primary -> Functional | IT Operations Management | Service Portfolio | 3 - Experienced

Secondary -> Behavioral | Aptitude | Managerial Skills | 3 - Experienced

Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced

Certification :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details :

• Technology: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
• Business Development:
  • Understand and New Business cases and client needs
  • Understand and Develop new structure of Organization and effective Solution
  • Demonstrate delivery methodology to Prospective clients
  • Costing and Pricing for new Business cases
• Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas
  • Identify and Define new delivery methodology
  • Identify and Define skills and capabilities of new managers, and identify needs for development
  • Identify different thresholds for achievements.