Associate Manager

SkillLabs; Nashik District; On-site; INR 300,000 - 600,000; Full time

Job summary

SkillLabs in India (Maharashtra, Nashik District) seeks a Customer Relationship Manager to service the allocated customer base and act as the single point of contact for queries and complaints.

You will identify financial goals of customers, provide financial planning assistance, and analyze competition to offer informed advice. Daily scheduling of appointments and cross-sell opportunities are essential. Licensing per MLI standards is required.

Qualifications

• Experience in managing a defined customer base.
• Ability to identify financial goals and provide planning guidance.

Responsibilities

• Establishing and strengthening relationship with the allocated customer base.
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer
• Fix self appointments everyday from the given customer database as per the campaign
• Focus on cross-sell & up-sell opportunity in allocated customers.
• Ensure successful completion of licensing as per MLI standards

Skills

Relationship management

Customer service

Cross-selling

Complaint handling

Job description

Key Responsibilities

Service through relationship management

• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated ”Book of Relations” (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer
• Fix self appointments everyday from the given customer database as per the campaign

Sales

• Focus on cross-sell & up-sell opportunity in allocated customers.

Ensure successful completion of licensing as per MLI standards