Associate Manager

SkillLabs; Panaji; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs in Goa, India is seeking a Relationship Manager to service a defined customer base through proactive relationship management and acting as the single point of contact for queries and complaints.

You will identify financial goals and provide planning guidance, drive cross-sell and upsell opportunities, and ensure licensing completion as per MLI standards while maintaining strong client retention.

Responsibilities

• Service through relationship management
• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated ”Book of Relations” (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer Fix self appointments everyday from the given customer database as per the campaign
• Sales Focus on cross-sell & up-sell opportunity in allocated customers.
• Ensure successful completion of licensing as per MLI standards

Job description

Key Responsibilities

• Service through relationship management
• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated ”Book of Relations” (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer Fix self appointments everyday from the given customer database as per the campaign
• Sales Focus on cross-sell & up-sell opportunity in allocated customers.
• Ensure successful completion of licensing as per MLI standards