Associate Manager

SkillLabs; Hyderabad; Vor Ort; INR 350.000 - 700.000; Vollzeit

Zusammenfassung

SkillLabs in Hyderabad is seeking a Relationship Manager to establish and strengthen relationships with the allocated customer base, and to act as the single point of contact for any customer query or complaint.

You will focus on retaining customers, identifying financial goals, providing financial planning assistance, conducting competition analysis, setting daily appointments from the database, and pursuing cross-sell and up-sell opportunities, while ensuring licensing is completed per MLI

Aufgaben

• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated "Book of Relations" (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer
• Fix self appointments everyday from the given customer database as per the campaign
• Focus on cross-sell & up-sell opportunity in allocated customers.
• Ensure successful completion of licensing as per MLI standards

Jobbeschreibung

• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated "Book of Relations" (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer
• Fix self appointments everyday from the given customer database as per the campaign
• Focus on cross-sell & up-sell opportunity in allocated customers.

Key Responsibilities

• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated "Book of Relations" (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer
• Fix self appointments everyday from the given customer database as per the campaign

Service through relationship management

• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated "Book of Relations" (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer
• Fix self appointments everyday from the given customer database as per the campaign

Sales

• Focus on cross-sell & up-sell opportunity in allocated customers.

Ensure successful completion of licensing as per MLI standards