Associate III, BPS Client Service & Support

FIS Investor Services India Private Limited; Hyderabad; Hybrid; INR 350,000 - 550,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and benefits

Opportunities for growth

Job summary

FIS Investor Services India Private Limited in Hyderabad is seeking candidates for a KYC operations role. You will verify requests, perform quality checks, and prepare template communications for customers while ensuring compliance with policies and regulations.

Role requires strong communication skills, attention to detail, and the ability to work both independently and as part of a team in a hybrid work model. Excellent customer service and problem-solving abilities are essential.

Qualifications

• Experience in KYC domain or related compliance area.
• Strong communication ability, both verbal and written.
• Meticulous attention to detail and accuracy in data handling.
• Ability to adapt communication style to customers and team members.
• Proven ability to follow procedures and regulatory guidelines.

Responsibilities

• Verify and input customer requests, ensuring accuracy and appropriate action.
• Conduct quality control activities to meet quality standards.
• Draft template emails or written communications to customers when needed.
• Adhere to policies, procedures and divisional metrics for productivity and quality.
• Respect fund/company policies and regulatory controls/requirements; self-audit where needed.
• Identify opportunities to streamline processes for greater efficiency and service level.
• Mentor peers on less complex processes and share best practices.
• Provide excellent customer service to build high satisfaction levels.
• Utilize strong phone, verbal and written communication and active listening in customer interactions.
• Maintain customer focus and adapt to different personality types.

Skills

KYC

Communication skills

Attention to detail

Verbal communication

Written communication

Job description

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients. At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing:

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring:

• Experience in the KYC field.
• Shift time –2PM IST – 11:00 IST.
• Ready to work in a Hybrid model
• Excellent communication and interpersonal skills
• Strong attention to detail
• Experience in checking and validating documents
• Open to handling exceptions with sound judgment

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech.

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.