Financial Services Account Associate II Operations

FIS Investor Services India Private Limited; Hyderabad; Remote; INR 300,000 - 540,000; Full time

Benefits offered by this job

Temporary work from home

Job summary

FIS Investor Services India Private Limited seeks a customer service professional for night shifts in India. The role involves handling international calling processes, input validation, and quality control, with a temporary work-from-home option.

You will maintain strong communication, adapt to various personalities, and collaborate with peers to ensure service excellence. The position supports flexible office re-entry as operations scale, and requires excellent interpersonal and written

Qualifications

• Strong communication and interpersonal abilities.
• Experience with international calling processes preferred.
• Night shift readiness and five-day work week.
• Temporary work from home option available.
• Willingness to work in office once operations start.

Responsibilities

• Verify and input customer requests accurately.
• Perform quality control to meet standards.
• Produce template emails or written correspondence.
• Adhere to policies, procedures and metrics.
• Support regulatory controls and process improvements.
• Mentor peers on less complex processes.
• Deliver excellent customer service and active listening.
• Adapt to different personality types in a team setting.

Skills

Communication skills

Interpersonal skills

Customer service

Night shifts readiness

Remote work experience

Job description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About Team:

• Transaction processing, Blended Process etc.
• The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.
• At FIS we provide service to clients via various channels like Transaction processing, Chat etc.
• The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring

• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• 1 to 3 Years of experience from international calling process
• Ready to work in night shifts (5 days in a week)
• Temporary work from home.
• Flexible to work in office environment post operations begin in office

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunity

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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