Associate III, Securities Operations

FIS; Hyderabad; Hybrid; INR 350.000 - 550.000; Vollzeit

Benefits dieser Stelle

Voice in fintech future

Continuous learning & development

Collaborative work environment

Opportunities to give back

Competitive salary & benefits

Zusammenfassung

FIS India is hiring for a Customer Service role within the Transfer Agency team in Hyderabad. You will verify requests, handle customer communications, and support fund processing across channels, ensuring accuracy and adherence to policies.

The ideal candidate has 3–5 years experience in mutual funds or finance, excellent communication, and the ability to work in a hybrid model with a shift from 11 AM to 11 PM. This role offers growth and learning in a collaborative fintech environment.

Qualifikationen

• 3–5 years of experience in mutual funds, transfer agency, or finance.
• Shift between 11 AM and 11 PM.
• Hybrid model: 3 days in the office per week.
• Excellent communication and interpersonal skills.
• Knowledge of global customer service is a plus.

Aufgaben

• Verifying and inputting customer requests to ensure accuracy and appropriate action.
• Performing quality control activities to meet standards.
• Drafting template emails or written correspondence to customers when needed.
• Adhering to policies, procedures, and regulatory controls to achieve metrics.
• Supporting fund/company policies and regulatory requirements.
• Identifying opportunities to streamline processes for greater efficiency.
• Mentoring peers on less complex processes.
• Delivering excellent customer service with strong listening skills.
• Communicating effectively via phone, email, and in writing.
• Ability to work independently and in a team.

Kenntnisse

Customer service

Communication

Interpersonal skills

Phone skills

Jobbeschreibung

Job Description

Are you curious, motivated, and forward-thinkingAt FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring

• 3 to 5 Years of experience from Mutual fund and transfer agency process or Finance
• Shift between - 11 AM to 11 PM
• Hybrid model 3 days in a week.
• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)

What we offer you

A career at FIS is more than just a job. Its the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

#pridepass